David Collazo
Boulder,CO
Summary
Restaurant manager with 25 total years of experience switching to a more prosperous field in Insurance adjusting. Possesses excellent written and verbal communication skills, with an extensive customer service background. Direct speaker that deals with the utmost integrity and transparency.
Experienced professional with strong background in managing auto claims and resolving customer issues efficiently. Skilled in risk assessment, policy interpretation, and negotiation, ensuring fair and prompt settlements. Known for strong focus on team collaboration and achieving results, adapting to changing needs effortlessly. Reliable and trustworthy, with excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Auto Claims Advisor
CSAA Insurance Group, a AAA Insurer
Oakland, CA
03.2023 - Current
- Evaluated auto claims to ensure compliance with company policies and state regulations.
- Collaborated with internal teams to streamline claims processing workflows, enhancing operational efficiency.
- Trained new representatives on systems and protocols, fostering a knowledgeable work environment.
- Analyzed claim data for trends and discrepancies, providing actionable insights to management.
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Mentored new hires in the claims department, contributing to a well-trained and efficient workforce.
N.E Manager
Chopt Creative Salad Co.
01.2018 - 01.2022
- Create schedules to ensure adequate and efficient staffing at all times.
- Recruit, interview, hire, and train staff as required.
- Facilitate clear communication between all staff.
- Provide expert advice to customers in all areas.
- Proactively build and maintain customer relationships.
- Ensure that newly-received customers are taken care of in a timely manner.
- Motivate staff and maintain a positive work environment.
- Digital ordering and financial audit systems
Assistant General Manager
Noodles & Company
01.2015 - 01.2017
- Placed food and beverage orders.
- Responsible for scheduling of all managers and team members.
- Forecast sales projections, along with daily use of P & L tool.
- Knowledge of controllable and non-controllable expenses.
- Conducted weekly and period inventory.
- Hiring and training of new managers and team members.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs on a daily basis
Education
Associate - Culinary Arts
Mercer County College
01-2003
Skills
- Proficient in Microsoft Word and Excel
- Quality control
- Problem Solving
- Critical thinking
- Customer service specialist
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Timeline
Auto Claims Advisor
CSAA Insurance Group, a AAA Insurer
03.2023 - Current
N.E Manager
Chopt Creative Salad Co.
01.2018 - 01.2022
Assistant General Manager
Noodles & Company
01.2015 - 01.2017
Associate - Culinary Arts
Mercer County College