Summary
Overview
Work History
Education
Skills
Timeline
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David Collins

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Driver

Sherwin-Williams Paint Store
03.2018 - Current
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.

Receptionist

UDC Workforce Development
06.2012 - 08.2018
  • Compiled information from files and research to satisfy information requests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple phone lines simultaneously without compromising quality of service or caller satisfaction.
  • Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
  • Maintained visitor log for entering and leaving facility for security purposes.

Administrative Assistant

Unity Baptist Church
04.2011 - 09.2018
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Communicating with Pastors/Ministry Presidents, managing volunteers, assisting with financial management of the church and coordination of church events.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Crew Member

Wendy's Restaurants
09.2014 - 08.2017
  • Crew members with Wendy's typically assist customers and prepare food
  • Customer service crew members work order counters, registers, and drive-thru windows at Wendy's fast food restaurants
  • Crew members at Wendy's may also perform cleaning duties in the restaurant seating area, restrooms, or kitchen if assigned
  • (Promoted to Shift Supervisor in May of 2018)

Education

Associate of Arts - Business Administration

Prince George's Community College
Upper Marlboro, MD
06.2025

No Degree - Information Technology

Sasha Bruce Youth Build
Washington DC
02.2015

High School Diploma -

DuVal High School
Lanham, Maryland
06.2010

Skills

  • Customer Service

  • Order picking and processing

  • Traffic laws knowledge

  • Business Management

  • Processes and procedures

  • Conflict Resolution

  • Relationship Building

  • Referral Coordination

  • Microsoft Office

  • Records Management

  • Service-oriented mindset

  • Travel Coordination

  • Call Management

  • Office Administration

  • Meeting Support

  • Cloud-Based File Organization

  • Basic Math

  • Multi-line phone proficiency

  • Invoice Processing

  • Training and coaching

  • Office Equipment Maintenance

  • Recordkeeping

  • Editing and proofreading

  • Database Management

  • Report Distribution

  • Solution Design

  • Billing Systems

Timeline

Driver

Sherwin-Williams Paint Store
03.2018 - Current

Crew Member

Wendy's Restaurants
09.2014 - 08.2017

Receptionist

UDC Workforce Development
06.2012 - 08.2018

Administrative Assistant

Unity Baptist Church
04.2011 - 09.2018

Associate of Arts - Business Administration

Prince George's Community College

No Degree - Information Technology

Sasha Bruce Youth Build

High School Diploma -

DuVal High School

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