David Collins
Acworth,GA
Summary
Experienced analyst with a demonstrated history of working in financial crime detection, ATM management, and customer support. Skilled in anti-money laundering(AML) investigations, operations management, and technical support, with a strong track record of improving systems and processes.
Overview
14
14
years of professional experience
Work History
Detection and Investigation Lead Analyst-AML
PNC Bank
03.2022 - Current
- Lead investigations into suspicious financial activities, ensuring compliance with AML regulations.
- Develop and implement AML policies and procedures to enhance detection capabilities.
- Evaluated potential investment opportunities based on detailed risk assessments, leading to informed recommendations that maximized returns.
- Optimized resource allocation by creating customized dashboards for monitoring project progress and tracking key performance indicators.
- Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
Atm Manager
GardaWorld Cash Services
01.2021 - Current
- Managed ATM operations, including cash replenishment, maintenance, and troubleshooting.
- Oversaw a team of technicians and coordinated with vendors for service and repair.
- Implemented security measures to prevent fraud and theft.
- Analyzed operational data to improve efficiency and reduce downtime.
Senior Customer Engineer
NCR
01.2016 - 01.2023
- Provided technical support for NCR products, including ATM's and self-service kiosks.
- Diagnosed and resolved hardware and software issues to ensure customer satisfaction.
- Conducted installations and upgrades, ensuring minimal disruption to client operations.
- *Maintained detailed records of service activities and customer interactions.
ATM Specialist
GardaWorld Cash Services
01.2011 - 01.2021
- Supervise and coordinate daily operations of ATM's, ensuring optimal performance and minimizing downtime.
- Lead a team of technicians, providing guidance, training, and support to enhance team efficiency.
- Oversee the installation, maintenance, and repair of ATM machines, ensuring adherence to company standards and security protocols.
- Conduct regular audits and inspections to ensure compliance with regulatory requirements and security standards.
Education
High School Diploma -
Miami Lakes Tech
Miami, FL06.2006
Skills
- Tableau Expertise
- Key Performance Indicators
- Risk Assessment
- Data Analysis
- Power BI Expertise
- ATM Operations management
- Technical Troubleshooting
- Team Leadership and Training
- Performance Monitoring and Analysis
- Transaction Monitoring
- Report Writing
- Knowledge of AML Regulations and Compliance
Timeline
Detection and Investigation Lead Analyst-AML
PNC Bank
03.2022 - Current
Atm Manager
GardaWorld Cash Services
01.2021 - Current
Senior Customer Engineer
NCR
01.2016 - 01.2023
ATM Specialist
GardaWorld Cash Services
01.2011 - 01.2021
High School Diploma -
Miami Lakes Tech