David Colon
Spring Hill,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Continuously following procedures to maintain safety, documentation and legal requirements. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, and customer service skills.
Overview
37
37
years of professional experience
Work History
Remote Customer Service Representative
Mike's Automobile Repair
04.2019 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered a constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased sales by 15%.
Police Officer
New York City Police Department
01.1986 - 01.2007
- Answered emergency calls for help from citizens and business owners.
- Apprehended offenders and conducted interviews and interrogations.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Conducted preliminary investigations at scenes of major crimes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within the deadlines.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- From 2000 to 2005 wrote 4,800 citations per year.
Education
Associate of Science - Computer Science
St. John's University
Jamaica, NY06.1985
Skills
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- Planning and Coordination
- Judgment and Decision making
- Self Motivated
Languages
Spanish
Professional Working
References
References Available Upon Request
Timeline
Remote Customer Service Representative
Mike's Automobile Repair
04.2019 - 04.2023
Police Officer
New York City Police Department
01.1986 - 01.2007
Associate of Science - Computer Science
St. John's University
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