David Colwell
East Rutherford,NJ
Summary
With a proven track record at The Cheesecake Factory, I bring exceptional customer service and a passion for the guest experience to every table. My leadership significantly boosted team productivity, while my expertise in high-volume service and POS systems ensures operational excellence. Skilled in cultivating team and customer relationships, I excel in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Manager
The Cheesecake Factory
01.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server and Bartender
The Cheesecake Factory
09.2018 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and take payments.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained incoming staff members as a Designated Trainer on restaurant operations and standards.
- Taught incoming staff members in a week-long course on restaurant food and beverages as the Star Server and Classroom Facilitator.
- Cultivated warm relationships with regular customers.
Server and Bartender
TGI Fridays
06.2015 - 09.2018
- Worked with POS system to place orders, manage bills, and take payments.
- Handled high volumes of guests as a cocktail server and bartender while protecting each guest's experience.
- Trained incoming staff in restaurant procedures and standards as Head Trainer.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05-2020
Skills
- Consistent professional commitment
- Exceptional customer service
- Knowledge in several areas within a restaurant
- Passion for the guest experience
- Order accuracy
- High-volume service
Accomplishments
Was awarded Linda Candioty Team Member fo the Month in August of 2022 for my commitment to the guest experience and my dedication as a staff expo
Timeline
Senior Manager
The Cheesecake Factory
01.2022 - Current
Server and Bartender
The Cheesecake Factory
09.2018 - 01.2022
Server and Bartender
TGI Fridays
06.2015 - 09.2018
Bachelor of Science - Psychology
Montclair State University
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