Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I am in a wheelchair. But I can still do quite a bit..I've survived the unbelievable and lived through the busiest job ON THE PLANET-I DONT KNOW HOW YOU'VE MADE IT THIS LONG WITHOUT ME.
Overview
22
22
years of professional experience
Work History
Disabled
Self
12.2011 - Current
I've been through a lot of health issues. Im ready to get back to work. I don't know if I could handle Bourbon Street again. But I know I'm ready to get back to work staying in and not working is unhealthy. I worked on Bourbon Street for many years but I also have a degree in Mixology I went to bartending school and graduated from that with 100% on the final exam at that time I had learned how to make 400 and some more drinks within a few minutes time. That was the test anyway and I learned to free pour the drinks..
*I have to warn you that unfortunately most of the dates on here are approximate.
Manager/Doorman/bartender/etc
Big Daddy's/Love Acts 508 Bourbon Street
New Orleans, LA
05.2004 - 01.2012
Supervised daily operations to ensure compliance with health and safety regulations.
Streamlined workflow processes, improving team efficiency and service delivery.
Trained and mentored staff on best practices for customer service and product knowledge.
Coordinated inventory management, reducing waste and optimizing stock levels.
Implemented employee scheduling systems to maximize coverage during peak hours.
Developed promotional strategies that enhanced customer engagement and sales performance.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Built relationships with vendors to manage orders and negotiate costs.
Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Upheld strict regulations for safe alcohol service and food safety.
Kept bar stocked with liquors, juices and garnishes for drinks.
Maintained impeccably clean, attractive and well-stocked bar area.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Boosted beverage sales, designing and promoting range of signature cocktails.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
This was a high volume set of strip clubs on the 500 block of Bourbon Street. It was extremely busy.i lived upstairs and avg 18 hrs a day.2 clubs.
Owner Rick Calacuccio
Merged the 2 clubs in 2009
Maximized performance by monitoring daily activities and mentoring team members.
Crowd Control/independent Contractor
Funky 544-Jude
519 Bourbon Street,New Orleans LA
02.2006 - 12.2011
Executed routine tasks efficiently, ensuring compliance with safety protocols and operational guidelines.
Adapted quickly to changing work environments, demonstrating flexibility in handling various roles as necessary.
Collaborated with team members to optimize workflow processes, enhancing overall productivity.
Assisted in training new staff on operational procedures and equipment usage, fostering a supportive learning environment.
Maintained accurate inventory records, contributing to effective stock management and supply chain efficiency.
Implemented process improvements that streamlined operations and reduced downtime in daily activities.
Developed standard operating procedures for tasks, promoting consistency and quality across all operations.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Consulted with customers to assess needs and propose optimal solutions.
Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Improved overall project quality by reviewing work diligently before submission to the client for approval.
Analyzed user feedback to gather input and identify areas required for improvement.
Trained new team members to apply best coding best practices and proper use of development tools.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Generated reports detailing findings and recommendations.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Created and managed project plans, timelines and budgets.
Developed effective improvement plans in alignment with goals and specifications.
Conducted regular reviews of operations and identified areas for improvement.
Gathered, organized and input information into digital database.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Maintained database systems to track and analyze operational data.
Helped meet changing demands by recommending improvements to business systems or procedures.
Collected, arranged, and input information into database system.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Devised and implemented processes and procedures to streamline operations.
Observed packing operations to verify conformance to specifications.
I got this club re-opened after Hurricane Katrina...got it staffed and got the crowd started back. I did this for all the places as an independent contractor. I was only exclusive to Big Daddy's.
Waiter
Cafe Dumonde
Decatur St. New Orleans LA
02.2009 - 09.2009
Provided exceptional customer service by promptly addressing guest inquiries and needs.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintained cleanliness and organization of dining area to enhance guest experience.
Assisted in training new team members on menu items and service standards.
Processed customer orders accurately using point-of-sale system for efficient transactions.
Enhanced guest satisfaction through proactive communication and problem resolution techniques.
Implemented feedback from guests to improve service quality and overall dining experience.
Supported promotional events by setting up dining area and coordinating with management for special menus.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Communicated with kitchen staff to enable accurate food preparation.
Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Promoted specials or upsold items to increase average check amount.
Inspected dishes and utensils for cleanliness.
Processed orders and sent to kitchen employees for preparation.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Increased sales significantly by upselling higher-end products to customers.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Checked guests' identification before serving alcoholic beverages.
It was mainly coffee and beignets.i did this job just for fun but the tips kept me for awhile. It was morning and I enjoyed the change of atmosphere. I had a different customer base.
Supervisor Over All His Clubs/bartender/bouncer/etc
David Karno-
02.2006 - 12.2008
Supervised daily operations, ensuring compliance with safety protocols and company standards.
Trained staff on operational procedures, improving team efficiency and performance.
Coordinated workflow schedules, optimizing resource allocation and reducing downtime.
Monitored inventory levels, implementing controls to prevent loss and ensure availability.
Conducted performance evaluations, providing constructive feedback for employee development.
Led process improvement initiatives, enhancing productivity through streamlined workflows.
Resolved operational issues promptly, maintaining high levels of service quality and customer satisfaction.
Developed training materials to enhance onboarding processes for new hires.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Mixology - Mixology
International Bartending Institute
Knoxville, TN
Psychology,Sociology And Religion
BPCC
Bossier Louisiana
Skills
Being disabled just gave me a new lease on life and made me a fighter-my skills are working the biggest crowd in the world on Bourbon Street during Mardi Gras and even on the regular weekends I have a degree in Mixology as mentioned above but I always ended up managing the clubs I worked at Today I just want a simple job and I know I can do what you guys need I am in a wheelchair But I'm used to it LOLIm good with people I am mild-mannered I am reliable and I am capable of dealing with almost any situation
Positivity..I always find Positivity!!!
I am ready to start work. Just waiting on the call...I need to get back out and at a job i can handle-Bourbon street was great,but im not as strong or young as I was ..lol.this-I got..
Thank you for giving a 54 yr oldguy a chance. I promise to make every one smile 😃
Timeline
Disabled
Self
12.2011 - Current
Waiter
Cafe Dumonde
02.2009 - 09.2009
Crowd Control/independent Contractor
Funky 544-Jude
02.2006 - 12.2011
Supervisor Over All His Clubs/bartender/bouncer/etc