David Conner
Achille,OK
Summary
Dynamic leader with a proven track record at People First Industries, adept in boosting customer satisfaction and team performance. Skilled in POS systems operations and staff coaching, I excel in creating efficient, harmonious work environments. My strategic approach to task delegation and customer relations has consistently enhanced operational outcomes and team cohesion.
Overview
19
19
years of professional experience
Work History
Floor Supervisor
People First Industries
02.2023 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Leather Worker
Self-employeed
04.2020 - Current
- Developed innovative designs by experimenting with various types of leather materials and textures.
- Managed client relationships by addressing inquiries promptly and offering personalized recommendations on suitable materials or designs for their needs.
- Sustained high customer satisfaction ratings by delivering exceptional craftsmanship on all projects.
- Conducted regular maintenance checks on tools and equipment, ensuring optimal performance during production processes.
Fire Chief
Achille Volunteer Fire Department
10.2018 - Current
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Managed department budget effectively, prioritizing essential equipment purchases and maintenance without compromising safety standards.
- Established strong relationships with local government officials to secure necessary funding and resources for the department''s needs.
- Reduced workplace injuries by enforcing strict adherence to safety protocols and conducting regular inspections of facilities and equipment.
Call Center Representative
People First Industries
01.2020 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Warehouse Worker
People First Industries
11.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Order Selector
WebstaurantStore
02.2018 - 10.2019
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Volunteer Firefighter
Achille Volunteer Fire Department
03.2017 - 10.2018
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
Warehouse Manager
People First Industries
11.2015 - 02.2018
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Head of Maintenance
People First Industries
09.2014 - 11.2015
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Custodial Supervisor
People First Industries
11.2012 - 09.2014
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
Delivery Service Tech
Durant Medical Supply
08.2011 - 11.2012
- Conducted regular vehicle maintenance checks to minimize downtime due to mechanical issues or breakdowns.
- Increased overall efficiency by actively seeking feedback from customers regarding their experiences with our delivery service.
- Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
- Ensured delivery vehicle cleanliness both inside and out, maintaining a positive image for the company during customer interactions.
Correctional Officer
Bryan County Jail
03.2011 - 08.2011
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Lead Cook
Choctaw Casino & Resort - Durant
01.2010 - 03.2011
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Shift Manager
Winstar World Casino
05.2009 - 01.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cook
Winstar World Casino
11.2008 - 05.2009
Cook
Sonic Drive-In
09.2005 - 11.2008
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Kingston High School
Kingston, Ok05.2007
Skills
Customer Satisfaction
POS systems operations
Team Leadership
Customer Relations
Team Supervision
Task Delegation
Staff Coaching
Affiliations
- The Most Worshipful Grand Lodge of Ancient Free and Accepted Masons of The State of Oklahoma
Timeline
Floor Supervisor
People First Industries
02.2023 - Current
Leather Worker
Self-employeed
04.2020 - Current
Call Center Representative
People First Industries
01.2020 - 02.2023
Warehouse Worker
People First Industries
11.2019 - 01.2020
Fire Chief
Achille Volunteer Fire Department
10.2018 - Current
Order Selector
WebstaurantStore
02.2018 - 10.2019
Volunteer Firefighter
Achille Volunteer Fire Department
03.2017 - 10.2018
Warehouse Manager
People First Industries
11.2015 - 02.2018
Head of Maintenance
People First Industries
09.2014 - 11.2015
Custodial Supervisor
People First Industries
11.2012 - 09.2014
Delivery Service Tech
Durant Medical Supply
08.2011 - 11.2012
Correctional Officer
Bryan County Jail
03.2011 - 08.2011
Lead Cook
Choctaw Casino & Resort - Durant
01.2010 - 03.2011
Shift Manager
Winstar World Casino
05.2009 - 01.2010
Cook
Winstar World Casino
11.2008 - 05.2009
Cook
Sonic Drive-In
09.2005 - 11.2008
High School Diploma -
Kingston High School
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