David Contreras
Senior Operations Leader
Auburn,California
Summary
Forward-thinking Senior Operations Manager with expertise in melding people with processes; optimizes workflows while concurrently developing employees into leaders. Achieves organizational excellence through a blended emphasis on operational safe practices, high-quality work, and efficient process management. Expertise in managing highly technical, large-scope business operations for both Amazon and the Department of Defense through phases of volatility, uncertainty, complexity, and ambiguity.
Overview
24
24
years of professional experience
3
3
Certificates
Work History
Senior Operations Manager
Amazon Robotics Customer Fulfillment
Sacramento, CA
08.2020 - 06.2021
- Managed daily labor plan operation comprising 11,000 labor hours, generating 594,000 customer orders per 24-hour period; championed hiring and training of over 3,000 new Amazonians in 2020 and 2021.
- Mentored and developed 12 Operations and 38 Area Managers responsible for an associate population of 2,500; engineered rigorous career development plans and timelines to sustain Amazon growth, promoting 18 managers in 12 months.
- Solidified $75,000/month cost reduction via cultural reframing of “Safety, Quality and Productivity” with focuses on Lean processes and Kaizen workflow improvements; drove 5% throughput increase coupled with 12% year-over-year injury reduction.
Operations Manager
Amazon Robotics Customer Fulfillment
Tracy/Sacramento, CA
08.2017 - 08.2020
- Led site COVID preparedness efforts through Amazon Peak and Prime seasons; drove social distancing and mask compliance; implemented systemic control measures to ramp-up operational throughput in midst of pandemic.
- Devised leader on-boarding and development program adopted by Amazon NorthWest Region; over 200 managers through pipeline supporting 2 facility launches and 4 existing facilities, reduced leader attrition by 13% in 2020.
- Overhauled broken custom-box process; implemented changes to Amazon’s benchmark standard, reducing cost per unit by 13 cents and raising throughput by 18,000 units monthly. Secured $43,600 annual cost reduction, change adopted by entire Amazon non-sort network.
Senior Manager of National Intelligence Training
United States Air Force
Beale Air Force Base, CA
07.2014 - 08.2017
- Managed U.S. Air Force’s sole National Security Agency-sanctioned airborne intelligence schoolhouse, trained 200 intelligence analysts annually; led ‘cradle-to-grave’ administration and logistics of low-density high-demand program.
- Orchestrated the installation of a $3.2 million Department of Defense ‘first ever’ automated training system; prototype fully operational in 75% of forecasted time, saving the Air Force $5 million annually in flight expenses.
- Stewarded $4.4 million operating budget; acquired technologies and equipment consistent with operational requirements to posture the Air Force at the forefront of the technology curve for tactical signals intelligence.
Operations Branch Chief, Airborne Operations
United States Air Force
Beale Air Force Base, CA
06.2013 - 07.2014
- Managed $8 million aircraft and maintenance support contract; sustained 1,500 intelligence training flights with zero mishaps and a 99% training effectiveness rating; successfully synergized 4 military department intelligence capabilities.
- Directed scheduling of 200 aircrew members and 13 aircraft for a 4,500-hour annual flying program for the U.S. Air Force; analyzed bottlenecks and devised hybrid schedules to meet the requirements for all theatre requirements.
- Committed to the creation of a career mentorship program for 115 employees; rotated topics and selected department leaders as briefers to develop public speaking and groom dynamic supervisor-supervisee relations.
Regional Centralized Repair Facility Manager
United States Air Force
Royal Air Force Lakenheath, United Kingdom
12.2010 - 03.2012
- Drove business logistics and maintenance efforts for $678 million Air Force avionics program; kept 3 European regions at 85% mission readiness while streamlining supply chain inadequacies caused by redundant paperwork.
- Guided, mentored and led career paths for 50 sensory avionic technicians; ensured team performed proper alignment and repair of laser, infrared video and radar aircraft systems for tactical precision munitions delivery.
- Steered global supply chain for high demand airborne targeting systems; coordinated international-level logistics daily.
Education
Master of Science - Business Continuity, Security, And Risk Management
Boston University
Boston, MABachelor of Science - Technical Management
Embry-Riddle Aeronautical University
Skills
Leading Complex Change
undefinedCertification
Green Belt of Six Sigma Methodology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Uncertainty is an uncomfortable position. But certainty is an absurd one.
Voltaire
Timeline
Senior Operations Manager
Amazon Robotics Customer Fulfillment
08.2020 - 06.2021
Operations Manager
Amazon Robotics Customer Fulfillment
08.2017 - 08.2020
Senior Manager of National Intelligence Training
United States Air Force
07.2014 - 08.2017
Operations Branch Chief, Airborne Operations
United States Air Force
06.2013 - 07.2014
Regional Centralized Repair Facility Manager
United States Air Force
12.2010 - 03.2012
Master of Science - Business Continuity, Security, And Risk Management
Boston University
Bachelor of Science - Technical Management
Embry-Riddle Aeronautical University
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