David Contreras
Kelso,Washington
Summary
Skilled in training and mentoring field service personnel to efficiently troubleshoot and resolve diverse issues, consistently exceeding expectations. Demonstrates a comprehensive knowledge of safety practices, equipment, and compliance standards in the Semiconductor industry, ensuring strict adherence to documentation requirements.
Overview
12
12
years of professional experience
Work History
Field Service Engineer
Excimer Laser Repair Corp.
09.2021 - Current
- Responsible for monitoring and servicing laser systems at semiconductor manufacturing facilities (In a clean room environment
- Troubleshoot and determine cause for system failures
- Optimize performance of laser systems through various calibrations to ensure peak efficiency
- Create and implement service plans and preventative maintenance schedules.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
SQA Engineer I
IGT Global Solutions Corporation
03.2020 - 09.2021
- Responsible for performing various testing activities on multiple models of lottery machines that operate on proprietary systems
- Generate test documentation and execute tests to verify that the system performs as required on various platforms
- Record, report, and track defects
- Write and record local Requests For Software Support and Test Incident Reports.
- Reduced software defects by collaborating closely with developers in an agile environment.
- Optimized test coverage through diligent analysis of requirements documentation and identification of potential gaps or inconsistencies.
- Increased customer satisfaction rates through meticulous attention to detail in identifying and reporting issues.
- Kept scripts and test cases updated with current requirements.
- Facilitated seamless product launches by working closely with cross-functional teams during all stages of the development lifecycle.
- Provided valuable input in critical product design meetings, leveraging SQA expertise to ensure that quality considerations were incorporated from inception through to final release.
- Tested software to assess optimal in-project deployment.
Field Service Engineer
Flow International
03.2019 - 03.2020
- Installed and serviced waterjets at customer facilities
- Proficient in troubleshooting mechanical, hydraulic, pneumatic, and electrical systems
- Sought solutions for customer problems regarding their machines daily.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Spearheaded adoption of new technologies, staying ahead of industry trends and enhancing service offerings.
Customer Service Engineer
Amada America, Inc.
01.2018 - 10.2018
- Installed and serviced automated material loading/unloading and transfer devices on punch presses and lasers at customer facilities
- Proficient in troubleshooting mechanical, hydraulic, pneumatic, and electrical systems.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
- Recommended products to customers, thoroughly explaining details.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Facilitated efficient client transitions between various software platforms by providing comprehensive guidance on migration steps involved in the process.
- Created user accounts and assigned permissions.
Fire Control Technician
United States Navy
12.2012 - 12.2017
- Responsible for all operational and administrative aspects of the submarine's computer and control mechanisms used in weapons systems
- Trained and mentored new personnel
- Maintained a vast number of computer systems; installed software, added new hardware, and ensured system readiness.
- Improved fire control system reliability by conducting thorough routine maintenance and inspections.
- Actively participated in ongoing professional development opportunities, staying current with trends and certifications crucial for a Fire Control Technician role.
- Developed comprehensive training materials for new personnel, accelerating their understanding of fire control procedures and equipment operation.
- Implemented a preventative maintenance schedule for all critical components, reducing instances of system malfunction or failure.
- Maintained strict adherence to safety protocols during all tasks, minimizing workplace accidents related to fire control systems.
- Optimized emergency response plans through constant evaluation and revision, increasing overall safety.
Education
Technical Or Occupational Certificate - Fire Control Technician A School
Naval Submarine School
Groton, CT12.2013
Technical or Occupational Certificate - Basic Enlisted Submarine School
Naval Submarine School
Groton, CT04.2013
Skills
- System diagnostics
- Customer Service
- Inventory Management
- Working in a Cleanroom Environment
- Remote Support
- Troubleshooting and repair
- Equipment Installation
- On-Site Support
- Schematic reading
- UNIX and Linux-based tools
- Analytical Thinking
- Preventive Maintenance
Key skills and abilities
- Analytical thinker
- Managerial ability
- Engineer solutions
- Train colleagues
- Diagnose issues
- Customer focused
- Mechanically inclined
- Detail oriented
- Records manager
- Multi-tasker
- Quick learner
Desiredlocations
- Vancouver/Portland Area
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Engineer
Excimer Laser Repair Corp.
09.2021 - Current
SQA Engineer I
IGT Global Solutions Corporation
03.2020 - 09.2021
Field Service Engineer
Flow International
03.2019 - 03.2020
Customer Service Engineer
Amada America, Inc.
01.2018 - 10.2018
Fire Control Technician
United States Navy
12.2012 - 12.2017
Technical Or Occupational Certificate - Fire Control Technician A School
Naval Submarine School
Technical or Occupational Certificate - Basic Enlisted Submarine School
Naval Submarine School
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