David Corchado
Hillsborough,NJ
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
Work History
Deli Clerk
ShopRite
Somervi, NJ
07.2024 - Current
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Adhered to health and safety standards while preparing food.
- Utilized point-of-sale system to process payments from customers.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Customer Service Representative
Kelly OCG - Johnson & Johnson
Raritan, NJ
10.2021 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
Homerica East
Cranbury, NJ
12.2019 - 10.2021
- Answer inbound calls and address the issues or questions there in (i.e.
- Estimated times of arrival, damaged items, inventory inquiries).
- Assist supervisor with overflow tasks.
- Maintain business relationship with store owners and employees.
- Data entry.
- Assist marketing in promotional productions (flyers/presentations).
- Update inventory system daily.
- Update and/or monitor company website daily.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Deli Clerk
Shoprite Store
Somerville, NJ
12.2018 - 12.2019
- Assist with customer orders.
- Assist with customer complaints.
- Ensure all foods are not past expiration.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Mail Room Assistant
PRINCETON THEOLOGICAL SEMINARY
Princeton, NJ
08.2018 - 11.2018
- Responsibilities include - Driving company vehicle to and from post office - Assist with general retail needs in school store - Deliver packages around campus - Open mailroom in the morning and assist in closing.
Sales Associate
JoS. A Bank
Princeton, NJ
07.2017 - 05.2018
- Organizing and maintaining stock room.
- Receive new inventory.
- Quality control.
- Taking and entering measurements for tuxedos into reservation system.
- Creating packages and required shipping labels.
- Assist in opening and closing store.
- Customer service.
- Answering phones.
- Assisting sales person with customers.
- Create supply orders.
Order Picker
Baker & Taylor
Bridgewater, NJ
06.2016 - 02.2017
- Responsibilities include obtaining items for orders.
Service Advisor
Maplecrest of Union, Ford and Lincoln
08.2015 - 11.2015
- Responsibilities included making appointments with customers, notifying and speaking with customers regarding needed vehicle repairs and gaining agreement to have technicians begin the work.
- Processed customer payments and close sales.
- Responsibilities included updating and maintaining technician payroll.
Sales Associate & Easy-Tech Associate
Staples
07.2013 - 08.2015
- Responsibilities included maintaining inventory throughout the store.
- Worked directly with Store Manager to receive new shipments and stage them according to aisle.
- Performed cashier duties and provided help to customers on the sales floor.
- On occasion, worked the customer service desk.
- Assisted manager with review of the daily earnings.
- As an easy-tech, responsibilities included assisting in the repair of PCs and the sale of other electronics.
- Gas pump attendant.
Key holder
Larue Auto care & Sunoco
12.2009 - 06.2012
- Responsible for opening and closing the station.
- Ensured that inventory levels, worked the pumps and assisted customers with the payment of services performed by the garage.
- Responsible for large sums of cash including bank deposits.
Education
Bachelor of Arts - History
Kean University
05-2015
High School Diploma -
Hillsborough High School
Hillsborough, NJ06-2010
Skills
- Route management
- Courteous demeanor
- Promotional support
- In-store support
- Conflict mediation
- Problem-solving abilities
- Data evaluation
- High-energy attitude
- Business development understanding
- Stockroom procedures
- Clerical support
- Microsoft Office expertise
- Office equipment proficiency
- Adaptive team player
- Senior leadership support
- Office regulations knowledge
- Retail sales customer service
- Technologically savvy
- Quality assurance controls
- Store maintenance
- Project management abilities
- Product organization
- Shipping and receiving understanding
- Sales expertise
- Schedule mastery
- System implementation
- Inbound and Outbound Calling
- Customer relations
- Process optimization
- Call Center Operations
- Data Entry
- Paperwork Processing
- Complaint Resolution
- Report Generation
- Call Management
- Data Collection
- De-Escalation Techniques
- Microsoft Office Suite
- Customer Relations
- Computer Proficiency
- Multi-Task Management
- Critical Thinking
- Building Rapport
- Positive and Professional
- High-Energy Attitude
- Administrative Support
- Problem Resolution
- Executive Management Support
- Team Development
- Customer Service
- Documentation
- Escalation Management
- Proofreading
- Product Knowledge
- Account Updating
- Information Security
- Microsoft Outlook
- Store Maintenance
- Clerical Support
- Researching
- System Implementation
- Follow-Up Skills
- Order Fulfillment
- Reading Comprehension
- Dispute Resolution
- In-Store Support
- Customer Consulting
Affiliations
- Member, Alumni Association - Tau Kappa Epsilon
Additional Information
- Tau Kappa Epsilon Tau Lambda Chapter Charter Chaplain from Fall 2011 to Fall 2012
- Tau Kappa Epsilon Tau Lambda Chapter Historian from Fall 2014-Spring 2015
Accomplishments
- Shop-Rite Employee of the Month October 2019
Timeline
Deli Clerk
ShopRite
07.2024 - Current
Customer Service Representative
Kelly OCG - Johnson & Johnson
10.2021 - 10.2023
Customer Service Representative
Homerica East
12.2019 - 10.2021
Deli Clerk
Shoprite Store
12.2018 - 12.2019
Mail Room Assistant
PRINCETON THEOLOGICAL SEMINARY
08.2018 - 11.2018
Sales Associate
JoS. A Bank
07.2017 - 05.2018
Order Picker
Baker & Taylor
06.2016 - 02.2017
Service Advisor
Maplecrest of Union, Ford and Lincoln
08.2015 - 11.2015
Sales Associate & Easy-Tech Associate
Staples
07.2013 - 08.2015
Key holder
Larue Auto care & Sunoco
12.2009 - 06.2012
Bachelor of Arts - History
Kean University
High School Diploma -
Hillsborough High School
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