David Cordova
Santa Monica,CA
Summary
Dynamic Assistant Manager of Operations at Lansdale & Carr, adept at enhancing operational efficiency and customer engagement. Proven track record in training and mentoring staff, optimizing inventory management, and driving business development initiatives. Skilled in performance tracking and decision-making, resulting in improved service quality and increased revenue.
Overview
45
45
years of professional experience
Work History
Assistant Manager
Discount Tire Centers Los Angeles
04.2022 - 12.2023
Sales Associate
Midas Muffler
02.2021 - 12.2021
Lube Technician
Stanyer and Edmuson Goodyear
10.2019 - 03.2020
Sales Associate
American Tire Depot
04.2016 - 04.2018
Service Advisor
Goodyear Tire & Rubber
09.2013 - 04.2015
Sales Associate
Chatsworth Tire and Service Centers
08.2010 - 04.2012
Sales Associate
Tires Buy Mark
08.2009 - 09.2010
Sales Associate
Grand American Tire
05.2007 - 04.2009
American Tire Depot
Manager,supervisor
04.2003 - 04.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Manager
Big O Tires & Service Center
04.1998 - 04.2002
Sales Assi Manager, Manager
AKH Discount Tire & Service Centers
04.1987 - 04.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager of Operations
Lansdale & Carr
04.1979 - 04.1987
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Basic - American History
Pasadena High School
Pasadena, CA06.1980
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Cost analysis and savings
- Technical aptitude
- Business development
- Team building
- Operations management
- Operational efficiency
- Performance tracking
- Customer engagement
- Decision-making
- Customer relations
- Customer service
Timeline
Assistant Manager
Discount Tire Centers Los Angeles
04.2022 - 12.2023
Sales Associate
Midas Muffler
02.2021 - 12.2021
Lube Technician
Stanyer and Edmuson Goodyear
10.2019 - 03.2020
Sales Associate
American Tire Depot
04.2016 - 04.2018
Service Advisor
Goodyear Tire & Rubber
09.2013 - 04.2015
Sales Associate
Chatsworth Tire and Service Centers
08.2010 - 04.2012
Sales Associate
Tires Buy Mark
08.2009 - 09.2010
Sales Associate
Grand American Tire
05.2007 - 04.2009
American Tire Depot
Manager,supervisor
04.2003 - 04.2007
Assistant Manager
Big O Tires & Service Center
04.1998 - 04.2002
Sales Assi Manager, Manager
AKH Discount Tire & Service Centers
04.1987 - 04.1998
Assistant Manager of Operations
Lansdale & Carr
04.1979 - 04.1987
Basic - American History
Pasadena High School
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