Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

David Cortes

Memphis,TN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

6
6
years of professional experience

Work History

Key Holder

T-Mobile Inc
09.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies. Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty. Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff. Assisted with team responsibilities by managing cash registers and product merchandising. Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction. Supported supervisor and associated team members to maintain system functionality. Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction. Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.

Manager

Verizon Wireless
01.2019 - 09.2023
  • Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Onboarded new employees with training and new hire documentation. Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Managed inventory control, cash control, and store opening and closing procedures. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Assistant Manager

All American Swim Supply
05.2018 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Managed inventory levels to minimize stockouts while reducing overhead costs. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

MBA - Operations Management

University of Memphis
Memphis, TN
05.2026

Bachelor of Science - Exercise Science

University of Memphis
Memphis, TN
05.2020

Skills

  • Customer Service
  • Cash Handling
  • Cash Handling Accuracy
  • Training and mentoring
  • Store maintenance
  • Customer Service Management
  • Operations Management
  • Staff Development
  • Inventory Management
  • Organizational Structuring

Accomplishments

  • Supervised team of 12 staff members.
  • Documented and resolves operational issues which led to top result.

Languages

Spanish
Native or Bilingual

Timeline

Key Holder

T-Mobile Inc
09.2023 - Current

Manager

Verizon Wireless
01.2019 - 09.2023

Assistant Manager

All American Swim Supply
05.2018 - 08.2019

MBA - Operations Management

University of Memphis

Bachelor of Science - Exercise Science

University of Memphis

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David Cortes