David Cortez
Lancaster,CA
Summary
Dynamic Service Advisor with a proven track record at Hello Mazda of Valencia, excelling in upselling services and enhancing customer satisfaction. Skilled in warranty procedures and adept at building client rapport, I effectively managed high-volume service operations, ensuring timely communication and streamlined processes, resulting in reduced wait times and increased sales.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Hello Mazda of Valencia
Valencia, CA
01.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, optimizing schedules for efficiency and customer satisfaction.
- Assisted technicians by accurately documenting service details and ensuring timely communication with customers.
- Streamlined workflow processes, enhancing service efficiency and reducing customer wait times.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
Service Advisor
El monte Nissan
El monte
03 2024 - 11 2024
- experienced in working with cdk, and dealertrack dms as well as service lane platforms such as dealerfx, and mykarma.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by providing timely and accurate service recommendations based on manuals service mileage.
- Increased sales of services and labor through thorough knowledge of available products and persuasive upselling techniques.
Express Service Advisor
Antelope valley nissan
Palmdale
11 2021 - 02 2024
- Boosted overall revenue by upselling recommended maintenance packages(Moc) based on manufacturer guidelines.
- managed express department (4 main shop, 1 express) and allowed to sell main shop work as an upsell.
- managed around 22-25 vehicles per day, communicating vehicle needs and urgent repairs in a timely manner.
- experience in rental program tsdr, and subletting outside repairs, towing, and rental services for ext. warranties and fleet vehicles.
- comunicated with customers regularly to maintain good relations and ensure kpi success.
Education
Antelope Valley College
LancasterSkills
- Knowledgeable in warranty and extended warranty procedure
- Sales experience
- Client rapport
- Multi-tasking strength
- Excellent people skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Hello Mazda of Valencia
01.2025 - Current
Service Advisor
El monte Nissan
03 2024 - 11 2024
Express Service Advisor
Antelope valley nissan
11 2021 - 02 2024
Antelope Valley College