David Cosgrove
Maplewood,MN
Summary
Talented Senior Director with excellent employee development, customer service and analytics skills coupled with more than 10 years of experience. Comfortable giving engaging presentations to internal and external clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
14
14
years of professional experience
Work History
Senior Directors of Sales Enablement and Engagemen
Elavon
Maplewood, MN
03.2023 - Current
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created informative and educational presentations to educate internal team members on new processes and solutions
- Developed successful engagement plans and activities to build internal relationships and draw attention to corporate our corporate culture.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout our Enterprise initiative.
ACCOUNT MANAGER
U.S. Bank
St. Paul, MN
01.2020 - Current
- Consolidated three manual forms and processes into one electronic form with built in automated workflows that streamlined communication between all business line partners and eliminated 95 percent of our retention risk
- Re-created business line client onboarding process flow and client welcome packets which improved the client experience and streamlined the onboarding process for both my internal and external clients
- Engineered and implemented process updates utilizing existing technology that improved a standard process by eliminating the need for over 45 additional FTE
- Developed and implemented SharePoint websites that consolidated all major processes into one process with built in automation
OPERATIONS MANAGER
U.S. Bank
St. Paul, MN
06.2017 - 01.2020
- Successfully managed four system support teams which were responsible for supporting nine Document Custody Services sites throughout the country and over four hundred employees
- Led an operations business team in a 110,000-loan review that generated Document Custody Services over $800,000 in revenue
- Created SharePoint sites, built custom workflows, forms, sub-sites, lists, pages, libraries and managed permissions and content to minimize risk and streamline communication
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
OPERATIONS MANAGER
U.S. Bank
St. Paul, MN
06.2016 - 06.2017
- Developed employee onboarding program and materials resulting in increased customer service and reduced turnover by 55 percent
- Conducted ongoing training evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Created department matrix that streamlined our decision-making process which reduced risk and improved production by 34 percent
- Successfully managed three managers and seven teams responsible for supporting all check fraud claims submitted to U.S Bank
OPERATIONS MANAGER
U.S. Bank
St. Paul, MN
11.2014 - 06.2016
- Developed and executed a project plan that resulted in reducing $160,000 a year in processing costs and eliminated process risk by 90 percent
- Designed and delivered new employee on-boarding training initiative for over seventy-five employees that successfully integrated the company's vision and mission to instill an efficient and creative culture
- Facilitated training initiatives for executives, managers, and employees in quality service, coaching, and performance management which resulted in an increase in overall production and job satisfaction
STORE MANAGER
Walgreens
St. Paul, MN
05.2009 - 11.2014
- Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal,conflict resolution, and the administration of human resource policies and initiatives
- Coached sales associates on product knowledge through in-store product training by establishing partnerships with Vendor Representatives, and using training tools separate from corporate communications drafted merchandising plans, budgets and quarterly and semi-annual store reviews
- Trained and mentored associates to teach daily tasks and procedures.
Education
B.S - Business Management
ST. CLOUD STATEUNIVERSITY
Skills
- Adoption and Buy in
- Process Improvement
- Multi - team projects
- Microsoft SharePoint Designer & Developer
- Virtual Learning Management
- Course Materials Development
- Training Program Design
- Orientation and Onboarding
- Verbal and Written Communication
Timeline
Senior Directors of Sales Enablement and Engagemen
Elavon
03.2023 - Current
ACCOUNT MANAGER
U.S. Bank
01.2020 - Current
OPERATIONS MANAGER
U.S. Bank
06.2017 - 01.2020
OPERATIONS MANAGER
U.S. Bank
06.2016 - 06.2017
OPERATIONS MANAGER
U.S. Bank
11.2014 - 06.2016
STORE MANAGER
Walgreens
05.2009 - 11.2014
B.S - Business Management
ST. CLOUD STATEUNIVERSITY
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