Rental Manager
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
- Updated company database with new property listings or added amenities.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.