Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Costa

Manchester,NH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

49
49
years of professional experience

Work History

Assistant Store Manager Operations

Best Buy #534
Nashua, NH
11.2017 - Current
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Responsible for all back office procedures including cash management, supply ordering, P&L expense control and employee records.

Assistant Store Manager Operations

Best Buy #591
Concord, NH
04.2014 - 11.2017
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Responsible for all back office procedures including cash management, supply ordering, P&L expense control and employee records.

Multi Channel Sales Manager

Best Buy #535
Portsmouth, NH
04.2012 - 04.2014
  • Hired, trained and over saw team of highly trained customer assistants that helped customers one on one throughout the store and a team of sales operators that assisted customers one on one over the phone.
  • Hired, trained and over saw team of customer service and cashier personnel.
  • Responsible for implementation and growth of online sales channel.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Responsible for all back office procedures including cash management, supply ordering, P&L expense control and employee records

Assistant Store Manager Sales

Best Buy #535
Portsmouth, NH
09.2009 - 04.2012
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Assistant Store Manager Sales

Best Buy #419
Salem, NH
04.2008 - 09.2009
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Stretch assignment as Territory trainer for Best Buy Musical Instruments pilot.

Assistant Manager Operations

Best Buy #419
Salem, NH
12.2003 - 04.2008
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Responsible for all back office procedures including cash management, supply ordering, P&L expense control and employee records.
  • Continued stretch assignment as District 39 Specialty coach mentoring peers.
  • Worked with corporate team in developing and piloting Time and Labor Center scheduling system prior to company wide role out. Worked at corporate campus in Minnesota and in home store during pilot.

Assistant Store Manager Operations

Best Buy #536
Manchester, NH
04.2002 - 12.2003
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented theft prevention policies to minimize potential stock loss.
  • Responsible for all back office procedures including cash management, supply ordering, P&L expense control and employee records.
  • Stretch assignment as District 39 Specialty coach mentoring my peers'

Assistant Store Manager Sales

Best Buy #536
Manchester, NH
06.2001 - 04.2002
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Retail Sales Supervisor

Best Buy #536
Manchester, NH
03.1999 - 06.2001
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and trained team members, as well as supported other departments with mentorship.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Retail Sales Consultant

Best Buy #536
Manchester, NH
09.1998 - 03.1999
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and addressed customer concerns.
  • Consistently exceeded sales and attachment goals.

Real Estate Agent

Century 21
Weare, NH
01.1992 - 09.1998
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Communicated with clients to understand property needs and preferences.

Professional Musician

Self Employed
01.1980 - 09.1998
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Promoted musical career by maintaining website or social media presence.
  • Toured and performed across the country.
  • Wrote, performed and recorded original music and cover songs

Education

Franklin High School
Franklin, NH

Skills

  • Fosters a Positive Work Environment
  • Strong Interpersonal Skills
  • Policy Development and Enforcement
  • Originality and Creativity
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Customer Service Management
  • Administrative Management
  • Training Management
  • Staff Scheduling
  • Human Resources Oversight
  • Business Leadership
  • Sales Tracking
  • Recruitment and Hiring

Timeline

Assistant Store Manager Operations

Best Buy #534
11.2017 - Current

Assistant Store Manager Operations

Best Buy #591
04.2014 - 11.2017

Multi Channel Sales Manager

Best Buy #535
04.2012 - 04.2014

Assistant Store Manager Sales

Best Buy #535
09.2009 - 04.2012

Assistant Store Manager Sales

Best Buy #419
04.2008 - 09.2009

Assistant Manager Operations

Best Buy #419
12.2003 - 04.2008

Assistant Store Manager Operations

Best Buy #536
04.2002 - 12.2003

Assistant Store Manager Sales

Best Buy #536
06.2001 - 04.2002

Retail Sales Supervisor

Best Buy #536
03.1999 - 06.2001

Retail Sales Consultant

Best Buy #536
09.1998 - 03.1999

Real Estate Agent

Century 21
01.1992 - 09.1998

Professional Musician

Self Employed
01.1980 - 09.1998

Franklin High School

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David Costa