David Craig
Austin,TX
Summary
Detail-oriented professional with over 15 years of experience in management, patient services, administrative support, and leadership. Known for being an influential self-starter who excels at problem-solving by streamlining operations and adapting to fast-paced environments. Career began as a judicial assistant, honing communication and interpersonal skills. Transitioned to NextStudent, taking on the role of a trainer, dedicated to resolving issues, developing action plans, and driving improvement with both team members and management. Motivating and hands-on leader, successfully building, training, and coaching high-performance teams. Utilizing exceptional people skills, quickly establishing trust and respect while cultivating positive relationships that enhance customer, patient, and staff satisfaction. Notably achieved the most 5-star reviews in the company at Ally Medical ER.
Overview
25
25
years of professional experience
Work History
Patient Services Representative / Trainer
Ally Medical ER
07.2023 - 10.2024
- Earned a promotion to Trainer within a few months due to exceptional leadership skills
- Served as primary point of contact for patients in a fast-paced ER, facilitating a welcoming check-in process
- Efficiently collected patient information, processed payments, assisted with administrative paperwork, and delivered exceptional customer service
- Prioritized daily workflow to achieve on-time and high-quality goals
- Displayed a friendly and professional demeanor while handling a high-volume of incoming phone calls to address caller concerns, inquiries, or issues
- Rapidly learned new medical applications to better assist with managing data, records, and information
- Proficiently reviewed patient insurance information to verify eligibility for treatment
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
Acting Manager / Member Services Supervisor
Capitol Credit Union
02.2022 - 02.2023
- Successfully maintained highest number of sales of Certificate of Deposit through good customer interactions and relationships
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales & Service Specialist
BBVA
04.2019 - 08.2021
- Functioned as a Personal Banker & Teller, managing new and existing accounts while providing outstanding customer service
- Managed strong relationships with vendors to ensure efficient facility management and cash order processes
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Successfully met and exceeded sales goals while supervising teller line operations
- Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
- Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.
EHR Implementation Manager / Educator / Trainer
IASIS / Steward Healthcare
01.2015 - 10.2018
- Led the implementation and training for Nextgen and Cerner electronic health record systems across multiple hospitals and clinics
- Offered the necessary resources and training for staff to succeed in understanding company EHR policies, standards of care, and EHR applications, fostering improved compliance and productivity
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Built long-term relationships with vendors and management personnel to enhance clinic operations
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
Executive Assistant / Project Manager
PetSmart
12.2009 - 08.2013
- Provided comprehensive support to the VP of Merchandising and Supply Management by handling travel, payroll, and staff meetings
- Conducted onboarding and training for 60+ employees, creating training manuals and policy standards
- Spearheaded the coordination of a new grooming management system in collaboration with vendors and salon managers across 1000+ locations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
Executive Assistant to VP of Marketing
NextStudent Loan Assoc.
08.2007 - 07.2009
- Assisted creditors in repairing credit debt in order to obtain student loans
- Settled over 1 million dollars in bad debt in 30 days, was then promoted to trainer
- Trained employees in credit debt resolution
- Promoted to executive assistant
Deputy Clerk of the Court, Judicial Assistant, & Victim Advocate
Navajo/Maricopa Counties
01.2000 - 01.2007
- Supervised and maintained all aspects of the Judge’s Court Calendar, issued warrants, maintained filings of attorney and additional court-related functions in a fast-paced courtroom and judicial environment
- Responsible for managing court records, collecting fees, and ensuring the integrity of the court's operations, including land and property records
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
Education
Associate of Arts - Business Administration
Northland Pioneer College
Licensed Cosmetologist / Aesthetician -
Northland Pioneer College
Project Manager Certification -
03.2025
Skills
- EHR Software
- Microsoft Office
- Patient registration
- Insurance verification
- Electronic health records
- Customer service
- Payment processing
- Data management
- Team leadership
- Technical training
- Communication skills
- Process improvement
Websites
Education And Professional Development
- Associate of Arts in Business Administration, Northland Pioneer College
- Licensed Cosmetologist / Aesthetician, Northland Pioneer College
- Project Manager Certification, In Progress
- Fair Credit Reporting Association (FCRA) Certified
- Notary Public for the State of Arizona
- Deputy Clerk of the Court, Navajo and Maricopa Counties, AZ
Affiliations Community Involvement Activities
- Treasurer, Lions Club of Arizona
- Director, Holbrook AZ Chamber of Commerce
- Volunteer Pianist, Extended Care Senior Citizen’s Center
Technical Efficiencies
- EHR Software
- Microsoft Office
Profile Of Qualifications
- Detail-oriented professional eager to contribute 15+ years of experience in Management, Patient Services, Administrative Support, and Leadership toward maximizing an employer’s success
- Influential self-starter who quickly works to rectify problems by streamlining operations and adapting to evolving scenarios within fast-paced environments
- Extensive Judicial Court related experience as Judicial Assistant, Clerk of the Court, and Victim Advocate
- Dynamic communication and interpersonal relation skills with a commitment to discussing issues, corrective action plans, and areas of improvement with team members and management
- Motivating and hands-on leader who is experienced in building, training, and coaching high-performance teams
- Adept at using people-skills to quickly earn trust and respect cultivating positive relationships that lead to increases in satisfaction among customers, patients, and staff members
- Earned various achievements throughout career, including the most 5-star reviews in the company (Ally Medical ER).
Timeline
Patient Services Representative / Trainer
Ally Medical ER
07.2023 - 10.2024
Acting Manager / Member Services Supervisor
Capitol Credit Union
02.2022 - 02.2023
Sales & Service Specialist
BBVA
04.2019 - 08.2021
EHR Implementation Manager / Educator / Trainer
IASIS / Steward Healthcare
01.2015 - 10.2018
Executive Assistant / Project Manager
PetSmart
12.2009 - 08.2013
Executive Assistant to VP of Marketing
NextStudent Loan Assoc.
08.2007 - 07.2009
Deputy Clerk of the Court, Judicial Assistant, & Victim Advocate
Navajo/Maricopa Counties
01.2000 - 01.2007
Licensed Cosmetologist / Aesthetician -
Northland Pioneer College
Project Manager Certification -
Associate of Arts - Business Administration
Northland Pioneer College
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