David Cranage
Retail Professional
Eugene,OR
Summary
Detail-oriented and collaborative professional equipped with extensive experience and proven track record of driving operational efficiency and business growth. Proficient in staff training, relationship development, and team collaboration. Well-versed in customer service, team meetings, and performance evaluation. Skilled at sales as well as marketing. Proven expertise in issue resolution and process improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowes Home Improvment
06.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Visual Merchandising Manager
west elm
08.2016 - 01.2021
- Spearheaded in-store training and regular meetings to communicate visual merchandising information and standards. Assisted stores in streamlining spaces to accommodate merchandise, considering space constraints and inventory storage availability. Highlighted company products and increased overall sales by conceptualizing compelling and eloquent displays.
- Evaluated store's operational issues, while ideating and implementing robust solutions to meet them.
- Ensured timely completion of the assigned tasks while adhering to given deadlines.
Regional Retail Manager
Moss River - Polite Society Waterloo
11.2009 - 11.2017
- Fulfilled all coverage requirements by strategizing and updating weekly work schedules to adhere to expected customer levels, planned promotions, and individual employee strengths. Yielded a significant increase in overall output by motivating employees to succeed and recognizing areas for improvement. Delegated tasks to ensure a seamless operational workflow and employee productivity during high-traffic periods.
- Demonstrated excellent interpersonal skills by communicating coherently with customers as well as other employees.
- Understood customer needs in a meticulous manner and offered solutions that best suited their requirements.
Education
High School -
Springwood State High School
Springwood, QLDRetail / Visual Management
Sydney Community College
Sydney Australia05-1997
Skills
- Business Operations
- Staff Training
- Customer Service
- Relationship Development
- Team Collaboration
- Marketing & Sales
- Performance Evaluation
- Team Meetings
- Issue Resolution
- Process Improvements
- Merchandising
- Corporate Visual Standards
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
Certification
- Retail Management
- Sydney College Business Management
Timeline
Department Supervisor
Lowes Home Improvment
06.2023 - Current
Visual Merchandising Manager
west elm
08.2016 - 01.2021
Regional Retail Manager
Moss River - Polite Society Waterloo
11.2009 - 11.2017
High School -
Springwood State High School
Retail / Visual Management
Sydney Community College
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