David Crandall
Schenectady,US
Summary
Knowledgeable Information Technology Specialist with solid background in managing and optimizing IT systems and infrastructure. Successfully implemented network security protocols and streamlined support processes to enhance productivity. Demonstrated problem-solving skills and effective communication in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
10.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Store Manager
Shoe Dept.
04.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Yellow Ribbon Support Specialist
109th Airlift Wing, New York Air National Guard
08.2022 - 03.2024
- Coordinate with Wing leadership to provide Wing support including day-to-day support to Airmen and Family members and act as a liaison with other support entities including Wing Airman and Family Readiness Program, Transition Assistance and Resilience activities.
- Offers pre-deployment, sustainment, and reintegration services that provide information, and offer support and assistance to help personnel and their families during peacetime and deployed military operational tempos.
- Provides information, tools and training through the Transition Assistance Program to ensure service members and their spouses are prepared for the next step in civilian life
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Develops a record system to track available volunteers/hours for base family activities, particular services, and specialty expertise.
- Coordinates information for seminars, conferences, and orientation workshops as appropriate for family members and volunteers.
Commander Support Staff
109th Civil Engineer Squadron
12.2012 - 02.2024
- Perform, supervise and manage data, information and knowledge-sharing services in a fixed and expeditionary environment; Plan, coordinate, share and control an organization's data and information assets; Manage technologies to capture, organize and store tacit and explicit knowledge.
- Plan and organize activities within the Mission Support Group’s Commander’s Support Staff (CSS); administer and direct functions to ensure smooth day-to-day operations, mission requirements, and Commander’s vision
- Manage, execute, and advise on a myriad of Unit Commander’s programs to include; urinalysis, promotions and demotions, evaluations, classification, awards, decorations, retirements, and retraining
- Utilize technical expertise in Microsoft Office applications, Adobe Acrobat, Electronic Record Management, and Air Force information systems to create, copy, and edit a variety of standardized documents and reports
- Ensured data integrity & regulation compliance; Created SharePoint management structure
- Conduct self-inspections utilizing AF IG utility; MICT to identify deficiencies
- Guarantee compliance with regulations; base file plans using AFRIMS, ERM and ORG data
Communication Focal Point
109th Communication Flight
06.2016 - 06.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Assistant Manager
Shoe Dept. Encore
05.2015 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Shoe Dept. Encore
06.2014 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Trading Post (Internship)
Mohonasen High School
09.2011 - 07.2012
- Responsible for being the Inventory Manager, Finance Manager, Sales Manager, Decorate Manager, and the Core Manager.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Corrections Officer (Internship)
Schenectady County Jail
09.2011 - 06.2012
- Assist in the actions of supervising inmates; Instruct inmates in housekeeping; prevent the introduction of contraband; check mail for contraband; Monitor, supervise and screen inmate visitor traffic; operated programs office.
- Learned duties of each Correctional sections;
- Accomplished Corrections Officers duties; minimal supervision; raised accuracy of counts
Internship Mall Security
AlliedBarton Security
09.2011 - 06.2012
- Assist in the actions of monitoring the Premises to prevent and detect signs of intrusion and ensure security of door, windows, and gates; Answer alarms and investigate disturbances.
- Trained to operate the security cameras in dispatch
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Cyber Security
Schenectady County Community College
Schenectady, New YorkHigh School Diploma - Criminal Justice
Mohonasen High School
Schenectady, New YorkKnowledge Operations Management
Keesler Air Force Base
Biloxi, Mississippi01.2012
IT Fundamentals Basic
Keesler Air Force Base
Biloxi, Mississippi01.2012
Skills
- Active secret clearance
- Achieved Eagle Scout rank
- Youth leadership development
- Technical desktop support
- System hardware installation
- Customer-focused technical assistance
- Application configuration management
Timeline
Store Manager
Shoe Dept.
04.2024 - 11.2024
Yellow Ribbon Support Specialist
109th Airlift Wing, New York Air National Guard
08.2022 - 03.2024
Delivery Driver
DoorDash
10.2021 - Current
Communication Focal Point
109th Communication Flight
06.2016 - 06.2020
Assistant Manager
Shoe Dept. Encore
05.2015 - 06.2016
Sales Associate
Shoe Dept. Encore
06.2014 - 05.2015
Commander Support Staff
109th Civil Engineer Squadron
12.2012 - 02.2024
Trading Post (Internship)
Mohonasen High School
09.2011 - 07.2012
Corrections Officer (Internship)
Schenectady County Jail
09.2011 - 06.2012
Internship Mall Security
AlliedBarton Security
09.2011 - 06.2012
High School Diploma - Criminal Justice
Mohonasen High School
IT Fundamentals Basic
Keesler Air Force Base
Associate of Science - Cyber Security
Schenectady County Community College
Knowledge Operations Management
Keesler Air Force Base
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