David Creighton

EDI, development

New Customer implimentation

Document review, ANSI and EDIFAC

IMS creation

User acceptance testing

Help desk support helping users with computer and system issues, escalation as required.

EDI Support: daily support, new customer implementation, mapping review, including configuring ERP systems to allow EDI to flow automatically

Help Desk support, helping users with computer and system issues.

ERP support for users; system issue identification, support and resolution

UAT testing for ERP new releases

Monitor multiple SNOW incident boxes, resolve issues, escalate as needed, and work with multiple groups (central team and other APS teams in other countries)

Administrator of the electronic ordering store

· Communication between customers and SKF, access customer portals

· Handling incoming calls in a high-volume call center

Order Entry / Order Follow Up

Tracking, Debit / Credit

Conflict Resolution

Liaison between customer service and the warehouses and sales department

Administrator for VMI (Vendor Managed Inventory)

Project Leader, learned all aspects of the ERP system to work the Exit Mainframe project. Involved with helping identify gaps between the mainframe systems and the new ERP system. Helped train the business with the new systems.