David Crenshaw
Cheyenne,WY
Summary
Proven to excel in high-pressure environments, I significantly enhanced data accuracy and customer satisfaction at Wyoming Highway Patrol through meticulous database management and exceptional administrative support. Leveraging strong problem-solving abilities and effective communication, I fostered team collaboration and streamlined operations, achieving a notable increase in efficiency. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Records and Data Management Clerk I / BARD05
Wyoming Highway Patrol
09.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
Dispatcher & Office Staff
Laramie County School District 1
06.2016 - 09.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher II
Wyoming Highway Patrol
10.2010 - 06.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Unit Armorer, Supply Specialist, Mechanic
Wyoming Army National Guard
01.2002 - 09.2010
- Mentored junior personnel on armory management responsibilities, fostering a positive learning environment and strengthening team cohesion.
- Coordinated with external agencies for repair or replacement of damaged equipment, minimizing downtime for critical weapons systems.
- Managed the tracking of serialized items using a comprehensive database system, ensuring accurate record-keeping for accountability purposes.
- Maintained current knowledge of industry trends and best practices by participating in relevant training seminars or continuing education courses.
- Reduced instances of missing or unaccounted-for equipment through diligent record-keeping and regular audits of inventory records.
- Maximized storage efficiency by organizing armory layout according to established guidelines and best practices.
- Handled daily, weekly, and monthly repair and supply orders for equipment and materiel worth over 1 Million dollars.
- Served as subject matter expert on weapons handling procedures during unit trainings, increasing overall proficiency levels among personnel.
- Supported training missions by timely issuing and receiving of equipment to authorized personnel.
- Ensured weapon functionality with thorough cleaning, lubrication, and preventive maintenance measures.
- Conducted risk assessments for potential hazards in the workplace environment, implementing corrective actions as appropriate.
- Achieved safety compliance by conducting regular safety briefings and enforcing strict adherence to regulations.
- Cultivated a culture of safety awareness within the unit through ongoing education efforts around proper weapons handling techniques.
- Contributed to successful mission outcomes by providing reliable support services such as coordinating ammunition requests and facilitating weapon issue/receipt processes.
- Maintained open lines of communication with chain of command regarding status updates or issues affecting armory operations, promoting transparency at all times.
- Accounted for weapons, munitions and associated equipment, creating inventories and replenishing.
- Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Checked, repaired and repacked survival equipment to meet specifications.
- Achieved compliance with audit performance requirements.
- Maintained audit trails to adhere to performance requirements.
- Enhanced supplier relationships by maintaining open lines of communication and timely payments.
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Supervised handling of deliverables and contract closeouts.
- Optimized warehouse layout designs for maximum space utilization and enhanced picking accuracy rates during order fulfillment tasks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
Field Artillery Cannon Crewmember
United States Army
01.1999 - 01.2002
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
- Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
- Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
- Ensured optimal utilization of resources during missions by managing inventory levels of ammunition, fuel, parts, and consumables effectively.
- Operated self-propelled howitzers and ammunition trucks safely.
- Developed expertise in multiple weapon systems including howitzers, mortars, rockets launchers contributing towards an increased operational flexibility for the unit.
- Communicated over wire and radio and identified strategic target locations.
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
- Maintained complete accountability during redeployment of sensitive communication equipment.
- Safeguarded classified information by strictly adhering to security protocols, ensuring operational integrity and preventing unauthorized access or disclosure.
- Assisted in the development of junior crewmembers through mentorship and guidance on tasks such as gunnery techniques and tactical movement procedures.
- Contributed to successful missions by providing precise calculations for elevation, deflection, and range adjustments.
- Contributed to unit cohesion by actively participating in team-building activities and fostering a positive working environment among diverse personnel groups.
- Consistently met training objectives by actively participating in drills and exercises designed to enhance unit proficiency in field artillery tactics.
- Increased safety standards through strict adherence to established procedures for handling ammunition and maintaining weapons systems.
- Loaded and fired ammunition from multiple launch rocket systems and Howitzers, targeting enemy forces.
Education
High School Diploma -
Central High School
Cheyenne, WY06.1998
Skills
- Telephone Etiquette
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- File Maintenance
- Document Management
- Database Management
- Research
- Quality Control
- Quality Management
- Schedule and calendar management
- File and database management
- Spreadsheet development
- Record preparation
- Time Management
- Teamwork and Collaboration
- Microsoft Office
- Data Entry
- Record Sorting and Filing
- Creative Thinking
- Records Maintenance
- Data Recording
- Document Review
- Task Prioritization
- Data Gathering
- Google Drive
- Problem-solving abilities
- Reliability
- Effective Communication
Accomplishments
Helped the records section of the Wyoming Highway Patrol to become and maintain NIBRS certified.
Certification
Instructor Development Training - November 2023
Limited User Certification / CJIS - November 2022
UCR/NIBRS reporting system Training - May 2023
Timeline
Records and Data Management Clerk I / BARD05
Wyoming Highway Patrol
09.2022 - Current
Dispatcher & Office Staff
Laramie County School District 1
06.2016 - 09.2022
Dispatcher II
Wyoming Highway Patrol
10.2010 - 06.2016
Unit Armorer, Supply Specialist, Mechanic
Wyoming Army National Guard
01.2002 - 09.2010
Field Artillery Cannon Crewmember
United States Army
01.1999 - 01.2002
High School Diploma -
Central High School
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