Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Training
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David Crisa

Goffstown,NH

Summary

Results-driven Data Analyst with a robust background in data analysis and a proven ability to deliver actionable insights that drive business success. Expertise in developing and implementing data models has significantly improved decision-making processes across various departments. Proficient in Excel, SQL, and Power BI, with a strong capacity for collaboration with cross-functional teams to achieve strategic objectives. Committed to leveraging analytical skills to uncover trends and support data-driven initiatives that propel organizational growth.

Overview

29
29
years of professional experience

Work History

Senior Data Analyst

GXO
04.2023 - Current
  • Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
  • Spearheaded the implementation of dashboard visualization tools such as Power BI, providing actionable insights for stakeholders and decisionmakers.
  • Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
  • Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Leveraged text, charts and graphs to communicate findings in understandable format.
  • Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
  • Created data visualizations to present insights and tell compelling stories for the clients external customers and other operational areas for monthly and quarterly KPI reviews.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Generated standard and custom reports to provide insights into business performance.
  • Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
  • Interpreted business questions and collaborated with engineering teams to identify data sources.
  • Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
  • Customized analytics dashboards for executive leadership, providing real-time insights that informed critical business decisions.
  • Engaged in continuous professional development, staying abreast of latest trends in data science and analytics tools.
  • Fostered collaborative environment that encouraged sharing of insights and techniques among data analytics team.
  • Enhanced data integrity and accuracy by meticulously auditing and cleaning datasets.
  • Streamlined data analysis processes, significantly reducing turnaround times for monthly reports.
  • Evaluated and integrated new data collection technologies, expanding breadth and depth of data available for analysis.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Spearheaded project to automate routine data processing tasks, freeing up analyst time for more complex analysis.
  • Optimized supply chain operations through detailed data analysis, contributing to noticeable improvements in cost-efficiency.
  • Facilitated cross-departmental training on data literacy, empowering employees with skills to make data-driven decisions.

Data Analyst (Supply Chain)

XPO/GXO Logistics
01.2017 - Current
  • Created various Excel documents using advance spreadsheet functions to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Created dashboards to monitor and track key performance indicators.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to changes to operations process.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Utilized data visualization tools to effectively and accurately communicate business insights to improve decision-making process.
  • Conducted and provided comprehensive data analysis through reports and dashboards to support strategic planning, leading to more informed decision-making.
  • Streamlined reporting processes, resulting in faster turnaround times for weekly and monthly performance reports.
  • Generated standard and custom reports to provide insights into business performance.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Identified business requirements and devised implementation strategies to solve business problems.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Collaborated with cross-functional team at the site to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Collaborated cross-functionally with corporate business analysts, developers, and testers to explain new process transformations.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Formulated, defined, and documented system specifications.
  • Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
  • Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
  • Directed field studies and data collection to support sophisticated analysis.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.

Third Party Logistics (3PL) Inventory Control Analyst

Navico
01.2012 - 01.2017
  • Member of the Third Party (3PL) transition team which, physically moved stock from Tulsa, OK warehouse (Headquarters) to a Federal Express Supply Center in Memphis, TN.
  • Streamlined inventory management by implementing effective tracking systems and data analysis with the 3PL,
  • Worked with different departments and the 3PL to keep inventory controlled according to established procedures.
  • Performed data entry and completed proper paperwork.
  • Rejected damaged items, recorded shortages and corresponded with shippers and the 3PL facility to rectify issues.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Checked work and purchase orders against actual materials and resolved variances.
  • Receive and compile daily cycle counts performed by the 3PLalong with researching and reconciling any and all cycle count variances reported.
  • Received conducted weekly and monthly counts of inventory at 3PL location to review results and reconcile variances.
  • Examine & resolve any and all inventory order shortages reported by the 3PL facility.
  • Conducted requirements and partnered with the 3PL for customized reports to provide insights into inventory performance, enabling informed decision-making.
  • Research and reconcile all complaints concerning inventory and or quality issues concerning shipments from the 3PL to customers.
  • Responsible for adding and updating part #s and kit component bill of materials (BOM) from the company’s global item master (GIM) to the current operating system along with providing Item Master Requests to ensure that 3PL's operating system matches.
  • Coordinate with Product Management and Commercial Operation teams to develop and/or update kit assembly instructions to the 3PL facility and other logistic centers.
  • Coordinated efficient movement of goods between multiple warehouse locations to the 3PL facility through effective planning and scheduling.


  • Worked with the Inventory Planning, Technical and Customer Support teams to resolve Over/Short & Damaged reports provided by the 3PL facility for product receipts from customers and/or vendors within Navico's system.
  • Conduct yearly inventory audit for stock at Merrimack, NH facility used and stored by the Technical Support Team.
  • Compiled, analyzed, and supplied monthly reports via Navico's system management relating to daily inventory cycle count results from other Navico global logistics outside of the United States.

Senior Demo Inventory Analyst

Medtronic Inc. (Advanced Energy), Formerly Salient Surgical Technologies
01.2008 - 01.2012
  • Supervisor of the Demo Services department, which provided field stock support to the sales force.
  • Interim Lead Point for Customer Service department until Q1, 2010.
  • Senior member of the Customer Service team.
  • Supported the Customer Service team with customer call center processing customer phone, fax, and e-mail orders.
  • Provided sales support by reviewing and fulfilling Demo (Field) Inventory orders.
  • Processed bill only orders from demo field inventory.
  • Aligned with IT team in developing an application via Smart Phone & iPad for Sales force to enter and process bill only orders which improved efficiency and accuracy by 90% using system application solution.
  • Collaborated with cross-functional sales teams ensure seamless coordination of inventory movement across the territories.
  • Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
  • Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
  • Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
  • Also provided analysis and corrective action initiatives.
  • Reviewed, analyzed, and updated demo field inventory presentation for sales training; SME/trainer for new sales force members of the demo inventory program.
  • Partnered with Marketing and Sales departments as a Stakeholder for the implementation of the SAP system involving all functional areas including demonstration/field stock.
  • Collaborated with SAP consultants in developing and customizing system to meet business requirements.
  • Trained team members during SAP implementation as well as liaison to IT team to trouble shoot issues and discuss system configurations and changes to system to enhance efficiency and ease of use.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Used analytical models and mathematical analysis to create and maintain key performance metrics.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and sales rep needs.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than70 shipments of field stock per day.
  • Conducted research to address shipping errors and packaging mistakes.

Inventory Analyst II

Smith and Nephew Endoscopy
01.2003 - 01.2008
  • Global Business Process Owner for Demo Services and Global Inventory groups.
  • Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
  • Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
  • Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
  • Limited risk of excessive inventory and obsolescence by working collaboratively across departments.
  • Analyzed and managed finished goods and raw material inventory to check metrics such as levels and turns, aging and security.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Gathered and analyzed information regarding warehousing, distribution, and customs in relation to supply chain management.
  • Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
  • Ensured accurate documentation of all inventory transactions using specialized software solutions designed for efficient data entry.
  • Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
  • Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
  • Implemented best practices and process improvements to boost supply chain performance.
  • Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
  • Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
  • Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
  • Reported on supply chain KPIs to verify compliance with established standards.
  • Conducted research to address shipping errors and packaging mistakes.
  • Selected as a member of a sub-committee to contribute, test and train in SAP system implementation.
  • Created, reviewed, and tested work requests to improve the ERP processes related to ordering, reporting, and auditing demo inventory.
  • Created and implemented new web-based (Business Objects) demo inventory reporting tool to the sales forces to easily and properly manage inventory levels.

Demo Specialist/Inventory Analyst I

Smith and Nephew Endoscopy
01.1997 - 01.2003
  • Managed inventory levels of demonstration materials effectively, ensuring optimal availability for scheduled events without excess waste or stockouts.
  • Provided sales support by generating capital equipment orders to supplement demo inventory stock demands in the field.
  • Implemented and adapted the SAP operating system to Demo orders and the reporting and auditing processes of the business.
  • Researched inventory discrepancies and performed cycle count adjustments.
  • Collaborated with team members to design and execute impactful demo strategies, resulting in increased brand awareness.
  • Conducted regular analyses of demo performance metrics to identify areas for improvement in both content and delivery style.
  • Provided exceptional post-demo support by addressing any questions or concerns, solidifying relationships with the salesforce.
  • Streamlined internal processes for ,improving efficiency of orders and inventory tracking and accuracy.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for for senior management and the sales force.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Conducted research to address shipping errors and packaging mistakes.
  • Performed data entry and completed proper paperwork.

Education

MBA - Organizational Leadership

Rivier College
Nashua, NH
05.2008

Bachelor of Arts - History

St. Anselm College
Manchester, NH
05.1997

Skills

  • Configuration management
  • Compatibility testing
  • Usability testing
  • Data quality
  • Microsoft Access
  • Structured query language (SQL)
  • MRP
  • Data warehousing
  • Inventory, Quality/Complaint, Order and Receiving SAP modules
  • Training and development
  • Materials tracking
  • Highly skilled in SAP, Syteline, Excel, Word, Power Point Business Objects, SQL, Toad, Infor SCE, Order Manager, Microsoft Solutions, XML, Crystal Reporting, Bartender
  • Advanced Excel
  • ETL processes
  • SQL expertise
  • Data integration
  • Dashboard creation
  • Data and analytics
  • SQL and databases
  • KPI tracking
  • Tableau
  • Business analysis
  • Presentations and decks
  • Operations analysis
  • Systems analysis

Accomplishments

  • Developed, introduced, and maintained policies and procedures for the compliant use of demonstration equipment in the field. Average write-offs for lost inventory was no more than $10K
  • Integral member of ERP implementation team that implemented SAP in 6 months.
  • Initiated and developed multiple enhancements and reports in SAP to improve order accuracy to 99%.
  • Ordered, analyzed, and created minimum balances for inventory warehoused in four European branches. Created a DOH (Days on Hand) of 45 days among the 4 branches
  • Coordinated with Federal Express Supply Chain Center to achieve Absolute Inventory Accuracy above 99.5% since 2012.
  • Coordinated new inventory management strategies, which reduced inventory, order shortages from 198 in 2014 to 149 in 2015 down to 85 in 2016.
  • Assisted the FSC operations team cut the number of inventory related customer complaints (Shortages, Overages, Mis-Ships, etc.) from 109 in 2015 to 80 in 2016.
  • Member of XPOs management team that received Raytheon’s “EPIC” award for suppliers within 1st year of go live in 2018.
  • Assisted in the successful move of operations from Merrimack NH to Manchester NH site in 2021/2022. Assisted and coordinated IT infrastructure along with ERP testing to ensure site was correctly migrated in order to officially switch operations over

Software

SAP

Timeline

Senior Data Analyst

GXO
04.2023 - Current

Data Analyst (Supply Chain)

XPO/GXO Logistics
01.2017 - Current

Third Party Logistics (3PL) Inventory Control Analyst

Navico
01.2012 - 01.2017

Senior Demo Inventory Analyst

Medtronic Inc. (Advanced Energy), Formerly Salient Surgical Technologies
01.2008 - 01.2012

Inventory Analyst II

Smith and Nephew Endoscopy
01.2003 - 01.2008

Demo Specialist/Inventory Analyst I

Smith and Nephew Endoscopy
01.1997 - 01.2003

Bachelor of Arts - History

St. Anselm College

MBA - Organizational Leadership

Rivier College

Training

  • Communicating with Professionalism and Tact—Skill path Seminars
  • Managing Time and Multiple Projects—Skill path Seminars
  • How to Excel as Manager or Supervisor—Skill path Seminars
  • Business Writing – Franklin Covey
  • Medtronic Sales Training for Account Managers (2 weeks). Voted by Peers as “Most Improved”.
  • Named GXO “Contributor of the Quarter” 3 times

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