David Cross
Lancaster,TX
Summary
A highly organized, take charge professional with over twenty years of technical support, customer service, and insurance claims experience. Outstanding attention to detail and doing the job right the first time. Excellent communication and interpersonal skills. A team leader who provides motivation and guidance through example. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
The Best IRS
03.2017 - 02.2022
- Worked as an independent Auto Claims Adjuster in various State Farm environments including hail, flood, and other weather catastrophe events
- Worked multiple Total Loss assignments handling claims from inception to close
- Determined actual and salvage values, negotiated settlement amounts, obtained lien release guarantee from lien holders, and coordinated vehicle moves with tow yards and salvage vendors
- Worked various deployments in State Farm Auto Property Damage roles where duties varied to include third party claim investigation, liability determinations, and collecting recorded statements from involved parties.
Worley Claims Adjuster
Worley Catastrophe Response
07.2014 - 09.2016
- Worked as independent Auto Claims Adjuster in State Farm Auto Property Damage environment handling daily third party collision claims and auto property damage claims
- Responsible for claim investigation, liability determination, and processing of claims from inception to close
- Also worked in State Farm Auto Catastrophe claims environment working hail and flood claims from inception to close.
Worley CSR Manager
Worley Catastrophe Response
06.2012 - 07.2014
- Started out as a team lead in June of 2012 then became manager in May of 2013
- Responsible for daily management of Worley employees working at State Farm's Enterprise Catastrophe Call Center in Dallas Texas
- Duties include managing employee work schedules, resolving any personal or personnel issues impacting productivity, providing coaching and feedback, and writing performance reviews
- Responsible for working directly with State Farm team managers to ensure mutual success in all aspects of the relationship
- In October 2013, took on the responsibility of also managing a small team of CSR's for State Farm's ILR Proof of Concept (Fire POC) in Richardson Texas
- Also assisted staffing and recruiting office in Dallas and home office in Hammond Louisiana in any way possible with deployments and employee time reporting.
Education
Network Engineering and Management Diploma -
Computer Learning Centers
Garland, TXSkills
- CUSTOMER SERVICE
- RESEARCH
- TROUBLESHOOTING
- CLAIMS HANDLING
- TECHNICAL ACUMEN
- CLAIMS INVESTIGATION
Certification
- Liberty Mutual Core and Hail Certified
- State Farm Estimatics and Policy Certified
- State Farm Auto Certified
- Fifteen active adjuster licenses including Texas home state license. Complete list available upon request.
Military Service
UNITED STATES AIR FORCE, Senior Airman, Honorable Discharge, Good Conduct Medal, Outstanding Unit Award, Overseas Long Tour Medal, Medal for Service in Support of Operation Desert Storm
Timeline
Auto Claims Adjuster
The Best IRS
03.2017 - 02.2022
Worley Claims Adjuster
Worley Catastrophe Response
07.2014 - 09.2016
Worley CSR Manager
Worley Catastrophe Response
06.2012 - 07.2014
Network Engineering and Management Diploma -
Computer Learning Centers
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