David Crouthamel
Cape Coral,FL
Summary
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence. Seasoned Service Manager bringing 30+ years of HVAC experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Junction Climate Control
Cheswick, United States
03.2019 - 09.2022
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Service Technician
Junction Climate Control
Cheswick, PA
05.2004 - 03.2019
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Demonstrated increased knowledge of company products and equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Efficiently troubleshot and repaired HVAC equipment to cut company costs and maximize productivity.
- Serviced HVAC equipment for expedient repair and minimal downtime.
HVAC Service Technician
USAF
Clovis, NM
12.1984 - 04.1988
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL06.1980
Skills
- Supply Requisition
- Tool and Parts Inventory Oversight
- Safety Compliance
- Cross-Functional Collaboration
- Schedule Preparation
- Job Prioritizing
- Skilled Maintenance and Repair
- Hand and Power Tool Operation
- Visual Inspection
- Worker Training
- Vendor Relations
- PPE Gear Requirements
Certification
EPA Universal Certification
NATE
Timeline
Service Manager
Junction Climate Control
03.2019 - 09.2022
Service Technician
Junction Climate Control
05.2004 - 03.2019
HVAC Service Technician
USAF
12.1984 - 04.1988
High School Diploma -
Lake Brantley High School