Microsoft and Mac Programs
David Crutchfield
Mooresville,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Advisor
Race City Marine
09.2021 - 10.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Lead dealership in Sales both in revenue and total units.
- Gross sales in year one 7.8 million
- Sold record 90 Boats in 1 year.
Soccer Director
Charlotte Independence Soccer Club
01.2016 - 01.2021
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Lead Parent education meetings
- Designed Training and Game Schedules for 18 Teams
- Worked closely with disgruntled parents on player Placement
- Worked with management to create PPP- Player Placement Process. To create a healthy environment for player and parent.
- Organized Tournaments and events.
- Started as part time coach and moved to director role in 6 months.
Issue Resolution Manager
Sprint/Nextel
01.2005 - 01.2012
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responsible for training outliers on how to resolve and retain high level/ white glove business accounts.
- Design, implement, and lead training courses in classroom environment on Sales, Customer Retention, professionalism, and empathy.
- Lead Call Center to highest retention rate and Sales for entire company for 3 consecutive years and top 5 every other year.
Sales Advisor
Holiday On Wheels
01.2003 - 01.2005
- Increased sales by establishing rapport with customers and identifying their needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Lead all Sales Team in 2nd and 3rd year which increased more competitive environment and overall growth of the business.
Sales Associate
Buzz Leonard Motors
01.1999 - 01.2003
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Lead salesman and product specialist 4 out of 5 years.
- Won Product specialist walkaround award for the Region.
Education
No Degree - Business
Andrew College
Cuthbert, GA01.1999
Skills
- Product Demonstrations
- Sales training
- Sales strategies
- Client retention
- Product knowledge
- Public speaking
- Conflict resolution
- Team collaboration
- Territory management
- Trade show participation
- Customer service
- Strong communication
- Coaching and mentoring
- Performance tracking
- Goal setting
- Cold calling
- Self-motivation
- Brand awareness
- Lead Prospecting
- Territory Growth
Certification
Glenn Roller Sales Course
SuccessCOACHING
Affiliations
- Sports and Outdoors- Surfing, Snowboarding, Soccer, Fishing, Hunting, Camping and all other major sports.
Software
Timeline
Sales Advisor
Race City Marine
09.2021 - 10.2023
Soccer Director
Charlotte Independence Soccer Club
01.2016 - 01.2021
Issue Resolution Manager
Sprint/Nextel
01.2005 - 01.2012
Sales Advisor
Holiday On Wheels
01.2003 - 01.2005
Sales Associate
Buzz Leonard Motors
01.1999 - 01.2003
No Degree - Business
Andrew College
Glenn Roller Sales Course
SuccessCOACHING
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