Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

David Cuellar

Tampa

Summary

Results-oriented quality director with extensive experience in quality assurance initiatives and customer service enhancement. Expertise in training staff on best practices and maintaining compliance with safety regulations, ensuring top-tier service delivery. Dedicated professional skilled in team building, employee training, and quality assurance. Proven ability to enhance service delivery and drive operational excellence through effective training and mentorship. Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs. Seasoned professional with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Driver

Gnb logistics
Tampa
11.2023 - Current
  • Operated delivery vehicles to transport goods efficiently and safely.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Assisted in loading and unloading cargo at various locations.
  • Delivered goods and services to customers on time and in excellent condition.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.

Line Cook Trainer

Chick-fil-A
Tampa
08.2022 - 11.2023
  • Trained new cooks on food preparation and cooking techniques.
  • Ensured compliance with health and safety guidelines in the kitchen.
  • Collaborated with team members to maintain efficient kitchen operations.
  • Monitored inventory levels and assisted in ordering supplies.
  • Demonstrated proper equipment usage and maintenance to staff.
  • Assisted in creating daily prep lists for kitchen staff efficiency.
  • Provided feedback to improve cooking methods and presentation standards.
  • Facilitated team meetings to discuss workflow and address challenges.
  • Ensured that all safety protocols were followed during meal preparation processes.
  • Monitored progress of trainees by assessing their proficiency with various cooking techniques.
  • Observed new hires while they prepared dishes, offering guidance and feedback as needed.

Quality Director

Islazul
Habana
07.2018 - 04.2022
  • Led quality assurance initiatives to enhance service standards at Islazul.
  • Developed training programs for staff on quality control procedures and best practices.
  • Conducted audits to assess product and service quality across operations.
  • Analyzed customer feedback to drive improvements in service delivery processes.
  • Implemented inspection protocols to ensure compliance with industry regulations.
  • Collaborated with departments to identify and resolve quality issues promptly.
  • Mentored team members on effective quality management techniques and tools.
  • Coordinated with suppliers to ensure quality materials meet company standards.
  • Investigated customer complaints regarding product quality issues and developed strategies for resolution.
  • Performed internal audits of production processes to identify areas of improvement and non-conformities.
  • Developed and implemented quality management systems to ensure compliance with customer requirements.
  • Provided leadership in developing best practices for continuous improvement initiatives across all departments.

Education

Positive Organizational Culture - Empresa

Universidad Tecnomilenio
Mexico
07-2025

Bachelor's Degree in Tourism - Tourism And Hospitality

Universidad De La Habana
La Habana
03-2015

Skills

  • Team building
  • Customer service
  • Quality assurance
  • Employee training
  • Time management
  • Inventory management
  • Food safety compliance
  • Driving and transportation
  • Route planning
  • Safety protocols
  • Driving in adverse conditions
  • Commercial driving
  • Punctual and reliable
  • Safety management
  • Shipping and packaging
  • Inclement weather driving
  • Valid Driver's license
  • Relationship building
  • Safe driving practices
  • [Language] fluency

Languages

Spanish
Professional

References

References available upon request.

Timeline

Driver

Gnb logistics
11.2023 - Current

Line Cook Trainer

Chick-fil-A
08.2022 - 11.2023

Quality Director

Islazul
07.2018 - 04.2022

Positive Organizational Culture - Empresa

Universidad Tecnomilenio

Bachelor's Degree in Tourism - Tourism And Hospitality

Universidad De La Habana
David Cuellar