Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Languages
Interests
Timeline
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David Cung

David Cung

General Manager
Daly City,CA

Summary

Dynamic leader with strong business acumen and proven operational excellence. Experienced in multi-unit management, P&L oversight, and team leadership. Seeking a challenging role to leverage my expertise in operations management

Overview

7
7
years of professional experience

Work History

Multi-Unit General Manager

HairClub
08.2022 - Current
  • Spearhead overall operations, including sales, marketing, and customer service, resulting in a 13% increase in annual revenue from2023
  • Implemented targeted sales and business development strategies, leading to a consistent monthly growth of 3% in membership count in 2023
  • Optimize inventory management and forecasting to align with sales projections
  • Foster a culture of accountability, improving staffing coverage and boosting team morale
  • Ensure compliance with state regulations and maintain high standards for employee service and customer experience
  • Conducted interviews, recruited, and provided comprehensive training to new hires, upholding elevated standards for employee service and customer satisfaction
  • Facilitated collaborative efforts across diverse departments to effectively address challenges and accomplish strategic business objectives
  • Supervising all office facility operations, encompassing routine maintenance, repairs, and strategic upgrades
  • Managing comprehensive financial operations for the business, encompassing budgeting, forecasting, accounts receivables, and financial reporting
  • Client relationship management, obtaining new clients, managing existing clients, and finding opportunities on upgrading existing programs
  • Achieved 138% of target sales goal for Q2 2024

Operations Manager

Clear Secure
05.2021 - 06.2022
  • Lead and manage the day-to-day operations of a skilled team of Ambassadors and Managers proficient in utilizing CLEAR technology for various airport-related tasks, including security measures, delivering exceptional customer service, and driving effective sales strategies
  • Foster the development of a diverse and high-performing team, focused on consistently upholding CLEAR's goals concerning security, service excellence, and sales achievement
  • Build and maintain strong relationships with key stakeholders such as TSA, airline partners, and airport authorities, ensuring timely response to inquiries and needs, promptly escalating critical matters as necessary
  • Provide comprehensive coaching, mentorship, and training to the team, empowering them to achieve and surpass sales and customer service benchmarks consistently
  • Drive an increase in enrollments through the airport sales program by implementing a blend of consistent sales coaching, innovative contests, and effective recognition strategies, while proactively identifying and implementing industry best practices
  • Demonstrate in-depth knowledge of technology and operational processes, effectively troubleshooting and resolving issues to maintain smooth operations
  • Effectively manage labor resources to optimize productivity, ensuring the highest operational efficiency, while overseeing payroll and scheduling to maintain a balanced workflow.

Branch Manager

Enterprise Holdings
01.2018 - 05.2021
  • Directed customer service and operations, shaping branch business and operational strategies
  • Supervised payroll management, ensuring precision and efficiency in employee compensation
  • Forecasted fleet inventory to optimize availability and meet customer demand effectively
  • Led branch employees in delivering exceptional customer service while upholding high standards
  • Monitored sales targets, provided ongoing feedback, and conducted thorough performance evaluations
  • Developed and executed sales and marketing strategies to stimulate business growth
  • Regularly reviewed KPIs to assess performance and enhance profitability
  • Managed branch receivables, negotiating payment plans and resolving challenging accounts
  • Analyzed and reviewed reports, financial statements, and billing processes for accuracy and efficiency
  • Collaborated with business accounts to ensure the delivery of exceptional customer service for both clients and their customers, while also guaranteeing vehicle availability to meet their needs

Education

Bachelors of Science - Hospitality and Tourism Management

San Francisco State University
2017

Skills

  • Training and mentoring
  • Operations management
  • Sales growth
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Customer relations
  • Team building
  • Professional and courteous
  • Self motivation
  • Customer relationship management
  • Employee training
  • Recruitment and hiring
  • Team development
  • Professionalism
  • Good judgment
  • Staff management
  • Quality control
  • Task delegation
  • Staff development
  • Employee engagement
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Training and mentoring
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Work Planning and Prioritization
  • Hiring and training
  • Conflict resolution
  • Analytical thinking
  • Interpersonal skills
  • Managing operations and efficiency
  • Documentation and reporting
  • Complex Problem-solving
  • Interpersonal communication
  • Sales strategy
  • Staff training
  • MS office
  • Schedule management
  • Employee coaching and mentoring
  • Written communication
  • Talent acquisition
  • Administration and reporting
  • Employee development
  • Interpersonal relations
  • Performance evaluation
  • Profit and loss management
  • Training and mentoring
  • Shift scheduling
  • Professional demeanor
  • Performance management
  • Revenue growth
  • Performance tracking and evaluation
  • Onboarding and orientation
  • Business planning
  • Cost reduction
  • Cost control
  • Performance reviewing
  • Performance evaluations
  • Continuous improvement
  • Time management abilities

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Chinese (Cantonese)
Professional Working

Interests

Stocks

Cars

Shopping

Watches

Technology

Food

Timeline

Multi-Unit General Manager

HairClub
08.2022 - Current

Operations Manager

Clear Secure
05.2021 - 06.2022

Branch Manager

Enterprise Holdings
01.2018 - 05.2021

Bachelors of Science - Hospitality and Tourism Management

San Francisco State University
David CungGeneral Manager