Experience leader who has managed and experienced all field level positions. I've successfully led 8 different Tesla locations in 3 different states (Connecticut, New York and Las Vegas). Responsible for the launch of 3 major products (Model 3, Model Y and Solar Roof). Led the opening of 3 sites across NA (Greenwich, Meatpacking and Las Vegas East). I've participated in multiple pilots for North America (No-Co and Lead Cap). Experience in 5 different regions with 8 different regional managers. Developed/recruited numerous employees across NA from entry level to General Manager. Worked in all possible stores: SSD, SS, SD, Indoor retail only and Outdoor retail only.
- I was requested to move to Las Vegas to support a low performing store as the new SL.
- Led interviewing and recruitment of candidates who held the skills necessary to help achieve our store/regional goals.
- Successfully improved Las Vegas' productivity and performance.
- Responsible for both sales and delivery for the entire city which included 6 months of supporting service due to the service manager requesting LOA.
- Led the launch of the Model Y in Las Vegas.
- Problem solved with heat related issues specific to this location.
- Controlled store expenses, including staffing, supplies and services.
- Led in the planning, implementation and follow up of store operational tasks and projects.
- Managed, developed and promoted multiple staff members ranging from entry level to M level.
- Assisted with the launch of our new East Las Vegas location.
- Promoted to interim General Manager until health specific reasons required me to step aside from the business in 2022.
- After returning from medical leave, I led the Vegas sales team to the #1 performing store in North America (based on productivity and headcount).
- Assisted multiple regional managers in projects for the entire region/territory as well as led multiple regional calls.
- Created the idea to partner with our local Tesla offices (ISS, ISD, Chat, Energy, etc.) to host a demo drive training event.
- Responsible for sales and delivery at the Manhasset locations which included many logistic challenges.
- Tasked with launching the Model 3 in August 2018 for all of Long Island.
- Exemplified exceptional customer experience during a challenging time.
- Drove the team to enable the impossible to happen when we launched a mass market vehicle.
- Motivated the team to stay productive and positive when we announced the closure of showrooms via blog post on Tesla.com.
- Led the Manhasset location from a bottom performing store to a top performing store in the NY Metro region.
- Piloted and was responsible for the launch of our No-Co Test Drives.
- Partnered with our Store Manager for a shared vision of business needs and strategies.
- Coached and motivated the team to meet sales, delivery and productivity goals.
- Tasked as an Interim Store Manager for 6 months while our SM was on FMLA.
- Analyzed data to generate campaigns and understand business opportunities.
- Developed the team to fully understand Sales Motion.
- Role Played/Coached in the moment.
- Met and exceeded monthly targets.
- Drove a high level of pipeline activity and management.
- Displayed creativity/ingenuity in presenting solutions.
-Discovered ways to upsell/downsell every feature based on business needs.
- Co-Piloted every test drive.
- Planned and executed outbound events.
- Led North America in Gross Orders in Q4 in 2017 (Model S/X only).
- Problem Solving and Strategic Management
- Excellent Understanding of Data
- Employee Development/Recruitment
- Customer Service
- Able to Navigate/Identify Opportunities/Strengths at the Regional Level
- Experienced Presenter
- Team Player (Regional and Business Partners)
- Lead From the Front Management Style