DAVID DAMICO
Whitney Point,NY
Summary
Branch management professional with expertise in operations and team leadership over the last 10 years. Proven skills in customer service with over 25 years experience, financial oversight, and staff development. Experienced in fostering collaboration and driving measurable results. Reliable and adaptable, consistently focused on achieving organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Cook Brothers Truck Parts
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervised team of 20 branch employees and made recommendations regarding performance evaluations.
Branch Coordinator
Five Star Equipment
12.2022 - 04.2024
- Managed branch inventory, ensuring adequate supply levels for daily operations.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to the continuous improvement of processes across different functions within the organization.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
Inside Sales Rep
United Rental
06.2022 - 12.2022
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Parts Specialist
Burr Truck
11.2018 - 06.2022
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Service Advisor
Admar Supply
09.2017 - 11.2018
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Burr Truck
08.2015 - 09.2017
- Greeted customers and answered telephones in a prompt manner.
- Served as contact between service technicians and customers.
- Called and followed up on purchase order numbers for work order invoicing.
Service Advisor
Stadium International
06.2011 - 08.2015
- Greeted customers, answered telephone calls, and scheduled appointments.
- Provided solutions, including repair options, for customers.
- Served as contact between service technicians and customers.
Parts Rep
Milton Caterpillar
05.2009 - 06.2011
- Assisted customers in solving problems and provided technical support.
- Notified customers on the progress of ordered parts and availability.
- Met departmental production and profitability goals.
Rental Manager & Dispatcher
Sunbelt Rentals
09.2000 - 05.2009
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
Education
NY Regents Degree -
Susan E. Wagner
Staten Island, NY06.1992
Skills
- Operations management
- Relationship building and management
- Goals and performance
- Documentation
- Team supervision
- Revenue generation
- Cash handling expertise
- Sales professional
Certification
- Aerial booms
- Aerial scissor lift
- Forklift
Timeline
Branch Coordinator
Five Star Equipment
12.2022 - 04.2024
Inside Sales Rep
United Rental
06.2022 - 12.2022
Parts Specialist
Burr Truck
11.2018 - 06.2022
Service Advisor
Admar Supply
09.2017 - 11.2018
Service Advisor
Burr Truck
08.2015 - 09.2017
Service Advisor
Stadium International
06.2011 - 08.2015
Parts Rep
Milton Caterpillar
05.2009 - 06.2011
Rental Manager & Dispatcher
Sunbelt Rentals
09.2000 - 05.2009
Assistant Branch Manager
Cook Brothers Truck Parts
NY Regents Degree -
Susan E. Wagner
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