Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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David Daniels

Woodstock,GA

Summary

Proven leader in ramp operations, adept at enhancing team efficiency and operational safety at FedEx. Excelled in critical thinking and problem-solving, reducing baggage mishandling by 30%. Skilled in Microsoft Office and fostering positive team environments, consistently delivering exceptional customer service and operational excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

31
31
years of professional experience

Work History

ACS ALA Ramp

Delta Air Lines
06.1994 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
  • Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.

Ramp Agent

FedEx
06.1997 - 10.1999
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
  • Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Ensured accurate inventory management through meticulous tracking of baggage movement between ramp areas and terminals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
  • Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Improved team response times to incoming aircraft, optimizing use of manpower and resources.
  • Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
  • Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Streamlined ground operations, contributing to overall increase in flight on-time performance.
  • Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
  • Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
  • Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.

Education

High School Diploma -

An Der Godesdurg
Bonn, Germany
05-1989

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Attention to detail
  • Organizational skills
  • Microsoft office
  • Dependable and responsible
  • Flexible and adaptable
  • Data entry
  • Decision-making
  • Active listening
  • Critical thinking
  • Calm under pressure

Accomplishments

  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Aircraft Load Agent of the Month October 2018.
  • Aircraft Load Agent of the Month September 2023
  • Aircraft Load Agent of the Month December 2023.
  • Top Preforming ALA for the Year 2023.

Languages

German
Native or Bilingual

Timeline

Ramp Agent

FedEx
06.1997 - 10.1999

ACS ALA Ramp

Delta Air Lines
06.1994 - Current

High School Diploma -

An Der Godesdurg

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David Daniels