David Dao
Sugar Hill,GA
Summary
Veteran Bartender with progressive experience in hospitality industry ranging from casual to high-end establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Smoothly support and motivate bar staff to enhance team performance. Skilled in training and mentoring team members by leveraging 14 years of bar, restaurant and leadership experience. Positive and upbeat leader with clear communication style and expert service knowledge.
Overview
18
18
years of professional experience
Work History
Bartender
Taco Mac Restaurant
03.2006 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Brand Manager
Stayma Consulting Services
09.2023 - 05.2024
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Developed strategic partnerships with complementary brands, expanding market reach and driving collaborative promotions.
- Streamlined brand messaging by creating and maintaining a consistent visual identity across all platforms.
- Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
Project Manager
Terminus Property Group
08.2022 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed and initiated projects, managed costs, and monitored performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Bartender
Central City Tavern
03.2020 - 01.2021
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Undecided
Quinsigamond Community College
Worcester, MANo Degree - Marketing
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Bartlett High School
Webster, MA05.2005
Skills
- Monitoring Alcohol Consumption
- Cleaning and Sanitizing
- TIPS Certified
- Professional Service Standards
- Handling Difficult Customers
- Teamwork and Professionalism
- Hospitality and Guest Service
- Multitasking and Prioritization
- Interpersonal Relationships
- Calm and Composed
- Media Relations
- Telephone Etiquette
- Self-Motivated
Timeline
Brand Manager
Stayma Consulting Services
09.2023 - 05.2024
Project Manager
Terminus Property Group
08.2022 - 09.2023
Bartender
Central City Tavern
03.2020 - 01.2021
Bartender
Taco Mac Restaurant
03.2006 - Current
No Degree - Undecided
Quinsigamond Community College
No Degree - Marketing
Gwinnett Technical College
High School Diploma -
Bartlett High School
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