David Da Silva
Washington, DC
Summary
Personable, friendly and solution-oriented with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales.
Overview
22
22
years of professional experience
Work History
Propert Manager
CubeSmart Self Storage
Washington D.C., DC
02.2022 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
AP Team Lead
Target
Washington DC
05.2019 - 08.2021
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Built cross-functional relationships with business partners to reduce losses.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Legal Instrument Examiner
Department of Motor Vehicles
Washington, DC
10.2005 - 02.2017
- Assisted bilingual customers in completing and verifying documents required.
- Performed transactions that include first time vehicle registration, registration renewal, learner's permit, driver's permit and renewals, commercial operator's permit, non-driver identification cards, residential parking permits (RPP), reciprocity parking permits, titles transactions, and related administrative support functions, and tickets processing support, contesting, hearings, appeals, and other support functions.
- Under the guidance of the supervisor or a senior examiner, response to questions and queries from the public.
- Worked as scheduled in the transaction areas that consist of the information desk, customer service windows, license exam rooms and hearing sections.
- Brings errors, inconsistencies and/or irregularities to the attention of the supervisor.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Loss Prevention Supervisor
Filene's Basement
Washington, DC
07.2002 - 09.2005
- Plan and supervise unit's loss prevention, safety and emergency programs.
- Supervise, train and support selection of unit's loss prevention personnel.
- Administer and involve in unit's shrinkage supervising and controlling programs.
- Conduct prevention test along with check program for stores.
- Support loss prevention training and guidance for all various store associates.
- Supervise surveillance, criminal processing and detention related to theft as well as criminal cases.
- Provide necessary loss prevention training to all store associates.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Education
High School -
Springbrook
06.1989
Fraudulent Document ll Department of Motor Vehicles -
09.2016
Occupational Licenses & Certificates Certification Title Issuing Organization Completion -
Skills
- Team Supervision
- Conflict Resolution
- Friendly, positive attitude
- Project Organization
- Security systems expertise
- Risk management
- Team building
- Strong interpersonal skills
- Special Police Officer License
- Fluent in Portuguese Spanish and English
Languages
Portuguese
Spanish
English
References
References Available upon Request
Timeline
Propert Manager
CubeSmart Self Storage
02.2022 - Current
AP Team Lead
Target
05.2019 - 08.2021
Legal Instrument Examiner
Department of Motor Vehicles
10.2005 - 02.2017
Loss Prevention Supervisor
Filene's Basement
07.2002 - 09.2005
High School -
Springbrook
Fraudulent Document ll Department of Motor Vehicles -
Occupational Licenses & Certificates Certification Title Issuing Organization Completion -
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