Cristiana DaSilva
Lyndhurst,NJ
Summary
Talented office administrator with experience managing data and controlling recordkeeping. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Bindi Usa
Kearny, NJ
11.2021 - Current
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Created new customer accounts and refreshed existing ones with up-to-date information.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Partnership Manager
De Deli
Harrison, NJ
06.2018 - 09.2020
- Managed food preparation, guest interaction, quality control and customer relations.
- Handled daily operations of a small business.
Customer Service Representative
Americas Bakery
Irvington, NJ
07.2017 - 07.2018
- Assisted customers with issues with orders, special order requests, and arranging merchandise delivery.
- Inputted daily orders from customers, and billed weekly, using Quick Books and Rams software.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Manager/Owner
Vicente's Bread Kitchen And Cafe
Kearny, NJ
03.2013 - 12.2014
- Founded and managed bakery business from ground up.
- Managed day-to-day business operations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for all employees.
Education
GED -
NJ Department of Education
Lyndhurst, NJ06.2021
Skills
- Financial Management
- Employee training
- Team member motivation
- Complaint resolution
- Decision-making
- Multitasking and organization
- Records management
- Customer relations
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Customer Service Supervisor
Bindi Usa
11.2021 - Current
Partnership Manager
De Deli
06.2018 - 09.2020
Customer Service Representative
Americas Bakery
07.2017 - 07.2018
Manager/Owner
Vicente's Bread Kitchen And Cafe
03.2013 - 12.2014
GED -
NJ Department of Education
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