David Davies
Fort Worth
Summary
Dynamic customer service professional with over 16 years of experience at Equipment Depot and Sunbelt Material Handling. Expert in CRM software and warranty services, consistently enhancing customer satisfaction and retention. Proven ability to deliver tailored solutions and foster strong client relationships through effective communication and follow-up strategies.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic individual with hands-on experience in mechanical workings of lifts, services and rentals gives me a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Rep
Sunbelt Material Handling
12.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues to ensure satisfaction.
- Assisted customers in selecting products, providing tailored recommendations based on needs.
- Processed orders efficiently using CRM software, maintaining accurate records of transactions.
- Conducted follow-ups with clients to confirm satisfaction and promote additional services available.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
Customer Sales and Service
Equipment Depot
11.2002 - 11.2022
Field Mechanic
Dispatcher 16 Months
Warranty Administrator
Service Supervisor
Rental Manager 9 Years
Customer Sales and Service 8 Years
Skills
- Warranty services
- CRM software
- Carew International Sales Training
- Nissan LO1 and LO2 Service Training
Accomplishments
I have helped or closed many customer deals. Planet Gov, Rangers, Western Extrusion, Pridfert Steel formal Amsco Steel. ThyssenKrupp Airport systems and others.
Certification
- Trainer from Genie for MEWP
- Trainer from MCFA Forklift Trainer
- Sugar CRM
- Sales Force Trained
- Nissan L01-L02 training
- Carew International Sales Training
- Warranty Training for Genie, JLG, Nissan, Mitsubishi, Clark, Linde, Skyjack, Hoist, and Princeton Lifts
Genie MEWP Trained
I was able to pull in Johns Manville with setting up all their training needs and have been on site twice a month for over a year. With my connection with Genie when Tim L was part of the company I was able to have 5 salesmen and 4 dock and door employees at Sunbelt trained for free. I can create my own supplies and have my own MEWP book that was given to me by Genie.
Timeline
Customer Sales and Service Rep
Sunbelt Material Handling
12.2022 - Current
Customer Sales and Service
Equipment Depot
11.2002 - 11.2022