Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

David Davila

FL

Summary

Dynamic and results oriented Customer Service Representative with extensive experience. Excelled in problem solving and critical thinking, enhancing customer satisfaction and efficiency. Proficient in CRM software and Microsoft Office Suite, I significantly improved call management processes. Skilled in both technical support and customer care, consistently achieving high customer service ratings. I am a knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
12.2021 - 12.2024

Customer Service Representative

Alorica
08.2017 - 11.2021

Customer Service Representative

Teleperformance
07.2015 - 03.2017

Education

High School Diploma -

Colonial High School
Orlando
06-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Documentation
  • Data collection
  • Technical support
  • Live chat support
  • Product sales
  • Multi-line phone talent
  • Sales expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Concentrix
12.2021 - 12.2024

Customer Service Representative

Alorica
08.2017 - 11.2021

Customer Service Representative

Teleperformance
07.2015 - 03.2017

High School Diploma -

Colonial High School
David Davila