David Dean

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• Arranged and planned on a daily and weekly basis for service requests, on-site repairs, and programming.
• Worked in unison with President and Vice President regarding business needs such as technology, general billing relating to service.
• Prioritized in-house service requests and on-site job requests with Service Manager and Senior Service Technician.
• Created and implemented a cloud database system to improve employee access to necessary and maintaining the database as required by business law.
• Worked with third party manufacturers regarding defective products and issue RMA.

• Provide level I ticket support and resolution and escalating to management staff.
• Determine fraudulent badges, tickets and credentials utilizing advanced system technologies.
• Diffuse escalated situations with various ticket holders while maintaining superior customer service in a professional manner.
• Reviewed tickets for authenticity and applicability to particular event.
• Reviewed tickets, identification, and passports to verify traveler identity.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.

• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Provided information about current and future events at facility.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Reviewed tickets for authenticity and applicability to particular event.

• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to develop and implement creative solutions to complex problems.

• Assist the Miami Super Bowl LIV Host Committee in screening and interviewing 10,000+ volunteer applicants.
• Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
• Liaised with President to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
• Maintained professionalism when attending charity, sporting and media events as team representative.