Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Software
References
Timeline
Generic

David Decaria

Woodstock,GA

Summary

Dynamic Business Continuity & Infrastructure Manager at ServIT, adept at leading cross-functional teams and implementing disaster recovery strategies. Proven expertise in infrastructure management and effective communication, driving significant improvements in operational efficiency and customer satisfaction. Recognized for optimizing virtualized servers and fostering a culture of continuous improvement within the IT department.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Continuity & Infrastructure Manager

ServIT
Kennesaw, Georgia
02.2019 - Current
  • Manage 3 diverse teams at MSP level: Infrastructure, IBM i \ Power systems and Business Continuity
  • Offered expertise to business continuity planners to guide, support and lead strategy development.
  • Educated subordinate team members in use of multiple MSP level software, business objectives and performance objectives.
  • Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
  • Wrote reports to summarize testing activities and describe goals and recommendations.
  • Recommended specific HA \ DR products to customers based on unique technical requirements of each.
  • Evangelized for updated hardware and or software products following introduction of new features or updated specifications.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Managed IT infrastructure projects ensuring alignment with organizational goals.
  • Oversaw network security measures to protect company data and systems.
  • Coordinated system upgrades and maintenance schedules for optimal performance.
  • Led cross-functional teams in implementing new technology solutions.
  • Evaluated vendor proposals for hardware and software procurement decisions.
  • Trained staff on best practices for IT systems usage and security protocols.
  • Resolved technical issues swiftly to minimize downtime and disruptions.
  • Monitored system performance and identified areas for improvement.
  • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
  • Collaborated with stakeholders to ensure successful delivery of projects.
  • Coordinated with external vendors for procurement of hardware and software components.
  • Offered positive reinforcement and delivered exceptional training to newly hired employees to impart knowledge required to perform work effectively.
  • Created detailed documentation outlining processes related to system administration tasks.
  • Configured and optimized virtualized servers to ensure optimal performance.
  • Designed and implemented high-availability architectures for mission-critical applications.
  • Researched emerging technologies that could improve efficiency or reduce costs in existing systems.
  • Ensured compliance with industry standards for data security and privacy regulations.
  • Maintained an inventory of hardware, software, and licenses across the organization's IT infrastructure.
  • Performed regular system maintenance activities such as patching and upgrades.
  • Developed and implemented a comprehensive disaster recovery plan for the entire infrastructure.
  • Led cross-functional teams in developing custom solutions for specific business needs.
  • Implemented effective backup solutions to protect critical data assets from loss or corruption.
  • Established service level agreements between internal teams and external partners.
  • Conducted periodic audits of the IT environment to ensure compliance with established policies.
  • Troubleshot complex technical issues across multiple layers of the IT stack.
  • Analyzed workflows and established priorities for daily operations.
  • Managed backup, user account and helpdesk systems.
  • Provided company users with tech support for IT problems and account maintenance.
  • Met with users, vendors and technicians to determine computing requirements.
  • Maintained knowledge of advances in information technology systems and applications.
  • Recruited, trained and supervised IT department staff.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Reviewed program plans to develop and coordinate activities.
  • Procured IT resources for strategic and operational computing requirements.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Examined metrics and prepared IT project progress reports.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

Manager, Network Operations Center

ServIT
Woodstock, GA
03.2017 - Current
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed daily operations of the network operations center.
  • Coordinated incident response and escalation procedures for technical issues.
  • Developed training programs for new team members on operational protocols.
  • Led cross-functional teams to implement process improvements in service delivery.
  • Oversaw communication between technical teams and external stakeholders effectively.
  • Ensured compliance with security policies and best practices in network operations.

Field Technician , Remote Help Desk

ServIT
Milwaukee, WI
02.2011 - 08.2016
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Managed repair documentation for contract device troubleshooting.
  • Improved customer service ratings by resolving technical, on-site issues quickly and accurately.
  • Remediated Client Level 1 & 2 Help Desk tickets
  • Conducted regular inspections to ensure optimal performance of systems.
  • Installed and maintained equipment in various client locations.
  • Diagnosed technical issues and implemented effective solutions on-site.
  • Collaborated with team members to coordinate field operations efficiently.
  • Documented service reports detailing repairs and maintenance performed.
  • Assisted clients with troubleshooting and understanding equipment usage.
  • Ensured compliance with safety protocols and industry regulations consistently.

Education

High School Diploma -

East High School
Brookfield, WI

Associate of Science - Graphic Communications Management

University of Wisconsin - Stout
Menomonie, WI

Skills

  • P>Organization and Time Management
  • Infrastructure management
  • Business continuity planning
  • Disaster recovery
  • Virtualized server optimization
  • Network security
  • Team leadership
  • Problem solving
  • Vendor management
  • Technical support
  • Training development
  • Cross-functional collaboration
  • Configuration management
  • Compliance auditing
  • Effective communication
  • Network infrastructure installation
  • Backup and recovery
  • Network infrastructure connectivity
  • Service delivery
  • Server administration
  • Hardware troubleshooting
  • Incident management
  • Storage management
  • IT security management
  • Business continuity
  • Hardware and software maintenance
  • IT asset management
  • P>Flexible and Adaptable
  • P>Disaster Recovery Planning
  • P>Proof of Concept (PoC) Demonstration
  • P>Procedure reviewing
  • Task prioritization
  • Problem diagnosis
  • Data center management
  • Computer system design
  • Disaster recovery planning
  • Effective customer communication
  • End point configurations
  • Problem-solving aptitude
  • Continuous improvement
  • Software testing
  • Systems integration
  • Active listening
  • Multitasking Abilities
  • Adaptability and flexibility
  • Staff hiring
  • Department management
  • Professional demeanor
  • Change management
  • Cybersecurity
  • Project management
  • IT infrastructure

Certification

  • MCSA, Microsoft - 2009
  • A+,CompTIA - 2009
  • NET+,CompTIA - 2009
  • CCNA, CISCO

Personal Information

Title: Business Continuity And Infrastructure Manager

Software

, , , , , , , , , ,

Windows Server 2003-2019

Azure , AWS

VmWare

Veeam

Storagecraft

O365 \ M365

Carbonite Evault

Microsoft Active Directory

G Suite

Dell Sonicwall , Cisco Meraki , Ubiquitii

IBM I \ AS400

References

References available upon request.

Timeline

Business Continuity & Infrastructure Manager

ServIT
02.2019 - Current

Manager, Network Operations Center

ServIT
03.2017 - Current

Field Technician , Remote Help Desk

ServIT
02.2011 - 08.2016

High School Diploma -

East High School

Associate of Science - Graphic Communications Management

University of Wisconsin - Stout

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