David De Jesus
Winter Garden,FL
Summary
Work towards establishing a long-term career within an organization that values my skills and provides opportunities for career growth. I would like to enhance my professional skills in a stable and dynamic environment. Knowledgeable and dedicated customer service professional with extensive experience in finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Call Center Agent
Fairwinds
03.2022 - Current
- Assist members in both English and Spanish
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Loan and Member Service Representative
Bethpage Federal Credit Union
05.2019 - 06.2021
- Perform loan and member service activities (interviews, account openings, maintenance) including consumer loans and mortgages
- Effectively resolve member problems while providing trusted advisor recommendations and using sales techniques regarding products and services
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Customer Service
Costco Wholesale Club
08.2014 - 02.2018
- Instructs members and potential members about membership, warehouse and credit programs
- Issues replacement and temporary cards, keys credit applications and provides a high level of member service.
- Offered administrative and customer service support to customers.
- Exercised composure under pressure and in escalated customer service scenarios.
- Promoted company brand and unique offerings through personalized customer service.
Sales Associate
Millennium Toyota
04.2012 - 10.2014
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Communicating effectively with my team leaders and Sales and service representative to ensure customers satisfaction in tone, verbal and written communication
- Adapting my sales performance action to successfully achieve all my sales goes on a daily, weekly and monthly sales goals.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Relationship Banker
Bank of America
07.2007 - 03.2012
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
Education
Bachelor of Fine Arts in Film & Video Production. (B.A) -
Five Towns College
Dix Hills, NY01.2017
Skills
- Customer Communications
- Customer Education
- Product Recommendations
- Interpersonal Skills
- Conflict Resolution
- Goal Orientation
- Problem-Solving Skills
Languages
Spanish
Native or Bilingual
Timeline
Call Center Agent
Fairwinds
03.2022 - Current
Loan and Member Service Representative
Bethpage Federal Credit Union
05.2019 - 06.2021
Customer Service
Costco Wholesale Club
08.2014 - 02.2018
Sales Associate
Millennium Toyota
04.2012 - 10.2014
Relationship Banker
Bank of America
07.2007 - 03.2012
Bachelor of Fine Arts in Film & Video Production. (B.A) -
Five Towns College
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