David Delateja
Miami,FL
Summary
*Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly Lead Cashier is tasked with mentoring, training, and assisting other employees in completing tasks. A well-rounded and hardworking leader willing to take on new or increased levels of responsibilities to enhance team success. Proven relationship-builder with a motivational approach.
*Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering coffee production and preparation expertise. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
* Diligent and responsible Cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Embassy Suites by Hilton
04.2023 - 03.2024
- I was the leader of all the workers at the front office. Guests were checked into their respective rooms, and since it is a small hotel with many prestigious members, we offer one-on-one care to the individual. The guests were also helped to check out of their rooms.
- I also helped the guests around the city find the best restaurants, made reservations, booked activities, and coordinated activities. I also accommodated high-profile guests with issues and made them comfortable.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Best Western Premier Hotel
01.2023 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Front Desk Agent
IHG Hotels & Resorts
08.2021 - 12.2022
- Collected room deposits, fees, and payments.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
Starbucks Barista
Starbucks at the intercontinental hotel IHG
08.2020 - 06.2022
- Created all coffee from scratch, all the way to inventory on shipment, created shakes and herbal teas, learned how to make 4 cups of coffee at once, and kept cappuccino at a certain weight. Barista is a passion of mine.
- I understand the importance of a clean and organized workspace in ensuring optimal productivity and safety. I have consistently maintained these standards in my previous roles, giving my employers peace of mind.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier/Customer Service
DICK'S Sporting Goods
06.2020 - 11.2020
- Greeted customers entering a store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Lead Cashier @ McDonald's
McDonald's
04.2012 - 12.2013
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed high-volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit, and personal check transactions.
- Quickly and accurately counted drawers at the start and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Arts -
Florida Career College
Sweetwater, FL05.2025
High school diploma -
Miami High School
Miami, FL08.2014
Skills
- Bussing
- Host/hostess experience
- Restaurant experience
- Serving Experience
- Kitchen Experience
- Microsoft Word
- Guest Services
- Retail Sales
- Bartending
- Cleaning Experience
- Food Preparation
- Food Service
- Merchandising
- Cash Handling
- Sales
- Leadership
- Hotel experience
- Spanish
- Time Management
- Credit and cash payments
- Listening Skills
- Administrative Skills
- Reservation Systems
- Front Desk Management
- Microsoft Office
- Administrative Support
- English
- Customer service
- Interviewing
- Computer Skills
- Food Safety
- Fashion retail
- Bilingual
- Espresso machine operation
- Coffee machinery
- Coffee Expertise
- Communication skills
- Phone etiquette
- Hospitality
- Typing
- Cash register
- Google Docs
- Office management
- Supervising experience
- Translation
- Documentation review
- Dental office experience
- Insurance sales
- Product demos
- Marketing
- Recruiting
- Conflict management
- Computer literacy
- Barista experience
- Negotiation
- Microsoft Powerpoint
- Administrative experience
- Microsoft Outlook
- Time management
- Microsoft Excel
- Organizational skills
- Telemarketing
- Janitorial experience
- QuickBooks
- Analysis skills
- Problem-solving skills
- Friendly and outgoing
- Team Player
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
Timeline
Front Desk Agent
Embassy Suites by Hilton
04.2023 - 03.2024
Front Desk Agent
Best Western Premier Hotel
01.2023 - 11.2023
Front Desk Agent
IHG Hotels & Resorts
08.2021 - 12.2022
Starbucks Barista
Starbucks at the intercontinental hotel IHG
08.2020 - 06.2022
Cashier/Customer Service
DICK'S Sporting Goods
06.2020 - 11.2020
Lead Cashier @ McDonald's
McDonald's
04.2012 - 12.2013
Bachelor of Arts -
Florida Career College
High school diploma -
Miami High School
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