David De Leon
San Antonio,TX
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
Work History
Operations Manager
Ultimate Cleaning Services
San Antonio, TX
05.2008 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Service Manager
BMW Of San Antonio
San Antonio, Texas
04.1996 - 03.2008
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 100%.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Kept rental records in [Software], accurately detailing customer information, payment processes and equipment conditions.
Education
High School Diploma -
Holmes High School
05.1995
Skills
- Department Oversight
- Administrative Management
- Customer Service Management
- Team Leadership
- Employee Motivation
- Multitasking and Prioritization
- Customer Relations
Timeline
Operations Manager
Ultimate Cleaning Services
05.2008 - Current
Service Manager
BMW Of San Antonio
04.1996 - 03.2008
High School Diploma -
Holmes High School
Similar Profiles
Komaljot KaurKomaljot Kaur
General Cleaner at Ultimate Cleaning ServicesGeneral Cleaner at Ultimate Cleaning Services
Anna DarlingAnna Darling
Group Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTDGroup Human Resources MANAGER at Ultimate Security Australia Pty Ltd & Ultimate Cleaning Australia Pty LTD
Kabeir GrimsleyKabeir Grimsley
Helper at Ultimate Drain CleaningHelper at Ultimate Drain Cleaning
Brenda A. ElizondoBrenda A. Elizondo
Registered Nurse/Administrative Assistant at Analytical GroupRegistered Nurse/Administrative Assistant at Analytical Group
Cole EngstCole Engst
Warehouse Supervisor at Floor and DécorWarehouse Supervisor at Floor and Décor