David Delgado Cruz
Pembroke Pines,FL
Summary
Dedicated hospitality professional with a proven track record in delivering exceptional customer service. Recognized for efficiently managing fast-paced environments while adhering to health and safety standards. Committed to identifying opportunities for enhancing guest experiences and fostering a supportive team atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager @ Margaritaville
IMCMV Holdings
Miami, FL
12.2023 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored inventory levels and placed orders with vendors as needed.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production, and presentation according to quality standards.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Resolved problems or concerns to the satisfaction of involved parties.
- Managed the bar area including ordering supplies, mixing drinks, and ensuring quality control measures were followed.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Restaurant Manager @ LandShark
IMCMV Holdings
Miami, FL
09.2021 - 02.2022
- Guarantees top-quality products that meet guests' specifications.
- Leading front-of-the-house and back-of-the-house teams, while making sure to maintain labor costs.
- Authorized discounts on guest checks when necessary.
- Maintains top-tier service efficiency, cleanliness, and staff training.
- Conducted venue walk-throughs to maintain high standards before operations.
- Comprehends and applies all safety and sanitation practices outlined in the safety program.
Restaurant Manager @ Pollo Tropical JMH
IMCMV Holdings
Miami, FL
10.2017 - 09.2021
- Ensured optimal customer service in a busy, high-volume environment.
- Facilitated clear and positive communication with coworkers.
- Operated POS computer system for streamlined order processing.
- Established a repeat customer base through positive engagement.
- Identified and undertook additional tasks after completing scheduled duties.
- Supervised inventory to ensure effective cost control.
- Recruitment and integration of new staff members.
Lead Barista
Madeleine's Café Bistro
San Juan, Puerto Rico
02.2016 - 09.2017
- Welcomed customers upon arrival.
- Educated customers about coffee history, cultivation, roasting process, and distribution.
- Guided customers through the coffee preparation process, emphasizing grinding and extraction.
- Produced various latte art designs, elevating customers' coffee experience.
- Processed cash and card transactions efficiently through the POS.
- Conducted routine maintenance on coffee machines.
- Developed innovative coffee flavors to complement seasonal offerings.
Drug Test Collector
LMS Wellness / Exam Plus
San Juan, Puerto Rico
12.2014 - 09.2017
- Welcomed donors with promptness and courtesy.
- Register patients and ensure completeness and accuracy of all required information.
- Secured biological samples for substance analysis.
- Managed specimen processing and ensured precise paperwork documentation.
- Ensured compliance with standards during urine drug screening.
- Conducted surveillance to identify substances capable of altering drug test outcomes.
- Prepares and sorts labeled specimen containers correctly in sealed packages.
Tour Field Coordinator for Verizon Wireless
Marketing Werks, a Crossmark Company
Chicago, IL
04.2015 - 09.2015
- Coordinated event logistics, ensuring seamless site set-up and breakdown.
- Enhanced consumer engagement through innovative activities.
- Increase involvement in onsite activities.
- Crafted and delivered essential messages.
- Assist customers in selecting products.
- Performed duties in various weather conditions.
- Facilitated solutions to disputes in dynamic environments.
Brand Ambassador / CDL Driver
Marketing Werks, a Crossmark Company
Chicago, IL
03.2014 - 12.2014
- Facilitated the Walgreens Way to Well Tour in partnership with NUL and AARP.
- Earned recognition from US Wellness as a certified health screener.
- Distributed health information materials including product brochures and samples.
- Analyzed guest test outcomes and offered guidance.
- Directed inventory control processes for medical supplies, premiums, and educational materials.
- Executed travel plans across multiple markets.
- Managed event logistics efficiently.
- Coordinate with the account coordinator to relay vehicle requirements.
Education
BA - Design, Concentration - Industrial Design
University of Turabo
Gurabo, PR01.2013
BS - Business Administration, Concentration - Hotel and Restaurant Management
University of Puerto Rico
Carolina, PR01.2006
Skills
- Bilingual proficiency in Spanish and English
- Charismatic leadership
- Team collaboration expertise
- Skillful adherence to leadership directives
- Inventory management
- Guest satisfaction
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- food safety manager certified
References
References available upon request.
Timeline
Bar and Restaurant Manager @ Margaritaville
IMCMV Holdings
12.2023 - Current
Restaurant Manager @ LandShark
IMCMV Holdings
09.2021 - 02.2022
Restaurant Manager @ Pollo Tropical JMH
IMCMV Holdings
10.2017 - 09.2021
Lead Barista
Madeleine's Café Bistro
02.2016 - 09.2017
Tour Field Coordinator for Verizon Wireless
Marketing Werks, a Crossmark Company
04.2015 - 09.2015
Drug Test Collector
LMS Wellness / Exam Plus
12.2014 - 09.2017
Brand Ambassador / CDL Driver
Marketing Werks, a Crossmark Company
03.2014 - 12.2014
BA - Design, Concentration - Industrial Design
University of Turabo
BS - Business Administration, Concentration - Hotel and Restaurant Management
University of Puerto Rico
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