Summary
Overview
Work History
Education
Skills
Timeline
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DAVID DE LOS SANTOS

Bronx,NY

Summary

Seasoned security professional with a proven track record at DAH Security, adept in emergency response and security camera monitoring. Demonstrates exceptional verbal communication and leadership, significantly enhancing safety measures. Skilled in de-escalation techniques and workplace safety, ensuring a secure environment for all.

Overview

6
6
years of professional experience

Work History

Security Guard

Armani
Manhattan, NY
01.2024 - Current
  • Responded quickly to emergency situations to assess and deflect issues.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.

  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Security Guard Supervisor

DAH Security
Manhattan, NY
01.2024 - Current
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
  • Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
  • Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
  • Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
  • Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
  • Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
  • Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.

Store Manager

Lyfe Shop Cafe
Staten Island Ny
05.2022 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Security Guard

Third Security
Manhattan, NY
09.2021 - 01.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Delivery Driver

Inscart
Manhattan, NY
03.2019 - 10.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

HVAC-R Mechanic Apprentice

The Metro Group Inc
Manhattan, NY
07.2018 - 02.2020
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed components to improve HVAC system performance.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.

Education

GED -

Louis D Brandies HS
Manhattan, NY

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace Safety
  • Punctuality
  • Work ethic
  • Security Protocols
  • Security procedures knowledge
  • Incident Reporting
  • Emergency Response
  • Physical Fitness
  • First Aid Certified
  • English fluency
  • Keen observer
  • Security operations experience
  • Reliability
  • Body Language Analysis
  • De-Escalation Techniques
  • Operations Management
  • Organizational Change
  • Human Resources Management
  • Goal Setting
  • Staff Training
  • Workflow Management
  • Personnel Management
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Organizational Skills
  • Active Listening
  • Decision-Making
  • Customer Service Management
  • Effective leader

Timeline

Security Guard

Armani
01.2024 - Current

Security Guard Supervisor

DAH Security
01.2024 - Current

Store Manager

Lyfe Shop Cafe
05.2022 - 09.2024

Security Guard

Third Security
09.2021 - 01.2024

Delivery Driver

Inscart
03.2019 - 10.2022

HVAC-R Mechanic Apprentice

The Metro Group Inc
07.2018 - 02.2020

GED -

Louis D Brandies HS
DAVID DE LOS SANTOS