DAVID DE LOS SANTOS
Bronx,NY
Summary
Seasoned security professional with a proven track record at DAH Security, adept in emergency response and security camera monitoring. Demonstrates exceptional verbal communication and leadership, significantly enhancing safety measures. Skilled in de-escalation techniques and workplace safety, ensuring a secure environment for all.
Overview
6
6
years of professional experience
Work History
Security Guard
Armani
Manhattan, NY
01.2024 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Security Guard Supervisor
DAH Security
Manhattan, NY
01.2024 - Current
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Assisted in the recruitment process by interviewing candidates, assessing their qualifications, and providing recommendations for hiring decisions based on skill set suitability for the role.
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
Store Manager
Lyfe Shop Cafe
Staten Island Ny
05.2022 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Security Guard
Third Security
Manhattan, NY
09.2021 - 01.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Delivery Driver
Inscart
Manhattan, NY
03.2019 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
HVAC-R Mechanic Apprentice
The Metro Group Inc
Manhattan, NY
07.2018 - 02.2020
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed components to improve HVAC system performance.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
Education
GED -
Louis D Brandies HS
Manhattan, NYSkills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Punctuality
- Work ethic
- Security Protocols
- Security procedures knowledge
- Incident Reporting
- Emergency Response
- Physical Fitness
- First Aid Certified
- English fluency
- Keen observer
- Security operations experience
- Reliability
- Body Language Analysis
- De-Escalation Techniques
- Operations Management
- Organizational Change
- Human Resources Management
- Goal Setting
- Staff Training
- Workflow Management
- Personnel Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Active Listening
- Decision-Making
- Customer Service Management
- Effective leader
Timeline
Security Guard
Armani
01.2024 - Current
Security Guard Supervisor
DAH Security
01.2024 - Current
Store Manager
Lyfe Shop Cafe
05.2022 - 09.2024
Security Guard
Third Security
09.2021 - 01.2024
Delivery Driver
Inscart
03.2019 - 10.2022
HVAC-R Mechanic Apprentice
The Metro Group Inc
07.2018 - 02.2020
GED -
Louis D Brandies HS