Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
Generic

David Del Rio

Houston

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Heights Finance
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Educated customers about [Type] loan options, benefits and restrictions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Customer Service Representative

Texpo Energy
11.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended retail electricity plans to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and payment arrangements.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Representative

Shellpoint Mortgage Servicing
04.2019 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained for English and Spanish trainees and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Supervisor

360 Managed Solutions
06.2018 - 04.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Handled supervisor / escalation calls, to assist customers with their account needs.

Customer Service Associate

TitleMax
04.2017 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Customer Service Representative

Just Energy
02.2014 - 06.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively promoted the company and the value of its products and services.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Co-Manager

Little Caesars Pizza
05.2012 - 02.2014
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Education

High School Diploma -

Stanberry High School
Stanberry, MO
05.2012

Skills

  • Bi-lingual (English and Spanish)
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel

Languages

English
Full Professional
Spanish
Full Professional

Skills

  • Retail Sales Customer Service

Timeline

Assistant Manager

Heights Finance
08.2023 - Current

Customer Service Representative

Texpo Energy
11.2021 - 01.2023

Customer Service Representative

Shellpoint Mortgage Servicing
04.2019 - 09.2020

Supervisor

360 Managed Solutions
06.2018 - 04.2019

Customer Service Associate

TitleMax
04.2017 - 06.2018

Customer Service Representative

Just Energy
02.2014 - 06.2015

Co-Manager

Little Caesars Pizza
05.2012 - 02.2014

High School Diploma -

Stanberry High School

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