David Delvalle

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
• Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
• Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Led team of 20 professionals meeting needs.
• Assessed, optimized and elevated operations to target current and expected demands.
• Established work priorities to meet contractual obligations for schedule and installations.
• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
• Performed timely and budget-complying project management on multi-faceted issues.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Developed individualized training plans to achieve staff readiness through 1 on 1 engages and Power point presentations

AFM (Amnesty Floor Monitor) Team: Selected to participate on a team solely focused on EWR9s Amazon Robotics and AR operations. Critical area of this role required FAST (Floor Access Safety Training) certification in order to operate on the robotics floor in the retrieval of amnesty (fallen packages or other objects), or in the resetting of faulted drives, or their removal from the floor utilizing FAST procedures and wearing issued SRBRs vest. As an AFM, also provide leadership support to ARC's (Amazon Robotics' coordinators) as leads on AR East and West, under the mezzanine, and Inbound. This involves supervising and managing associates in critical functions during shift and actively monitoring AR operations by assigning and redirecting associates to priority areas, constantly walking the areas and engaging assistance as needed, as well as, monitoring the operation of the AR through backend software applications (MHE, KPI's, MMA/SCADA).

• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Assessed and increased quality of service by monitoring employee and customer interactions.
• Evaluated employee job performance and motivated staff to improve productivity.
• Implemented food cost and waste reduction initiatives to save money.
• Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained kitchen staff to perform various preparation tasks under pressure.