At Adriana's Cleaning Services, I have excelled as a Cleaning Crew Leader/Company Ambassador, enhancing team efficiency and client satisfaction through expert contract negotiation and effective communication. Spearheaded recruitment and training, significantly raising standards of efficiency and service. Adeptness in problem-solving and communication ensured top-tier results and strengthened client relationships.
Overview
10
10
years of professional experience
Work History
Cleaning Crew Leader /Company Ambassador
Adrianas Cleaning Services
Houston, TX
05.2014 - Current
Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Coordinated, directed and monitored cleaning staff in daily duties by use of manual and electrically powered tools and equipment.
Work alongside crew members to maintain hands-on experience and lead by example.
Maintain strong, positive relationships with on-site supervisors and builders, fostering effective communication to resolve issues.
Meet with builders to discuss and finalize contracts, including work terms and payment structures.
Handle invoicing and ensure timely payments for services rendered.
Education
High School Diploma -
Katy Christian Academy
Katy, TX
05.2013
Skills
Construction Cleaning
Chemical Handling
Workload prioritization
Task Delegation
Effective Communication
Team Leadership and Management
Contract Negotiation
Client Relationship Management
Problem-Solving and Conflict Resolution
Invoicing and Payment Processing
Fishing, Kayaking, Boating, Camping, Hiking
I love the outdoors and being on the water. Always looking to beat my personal best.