Hi, I’m
David DeRitter
Manville,NJ
Summary
An IT Technical Support Specialist with experience interacting with clients, recommending and implementing IT solutions in a team environment. Strengths include customer relations, team communication, and technical Support. Experience in both private sector and not-for-profit, with strong knowledge of technology support, project management, administration, network/hardware support and system implementation. Experience working within small and large corporations and all levels of management in order to provide a high level of service while delivering solutions that meet the needs of the business.
Overview
23
years of professional experience
Work History
Corneredge Solutions
IT Consultant and Technical Support Expert
10.2007 - 05.2024
Job overview
- Grew and maintained strong customer relationships which resulted in client-loyalty.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients' needs effectively.
- Explained technical ideas to non-technical clients effectively.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Documented technical resolutions to be used by IT personnel in future issues.
- Managed life cycle replacement of hardware and software.
- Identified and resolved computer hardware and network system issues.
Pillar Of Fire
IT Administrator
01.2001 - 10.2013
Job overview
- Met weekly with department heads and IT managers to help establish and communicate IT solutions.
- Implemented ticketing system to document and improve ticket resolution by 50%.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution across a multi-campus environment.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Directly managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Collaborated with teams to identify campus needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
Skills
- Customer Facing Management and Support
- Team Management
- Network Administration: servers, switches, desktop
- IT Infrastructure: servers, switches
- Cloud Technology usage and management: 365, Google
- Virtualization Technologies
- IT Vendor Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Consultant and Technical Support Expert
Corneredge Solutions
10.2007 - 05.2024
IT Administrator
Pillar Of Fire
01.2001 - 10.2013
Montclair State University
No Degree from Musical Therapy
Chubb Institute
Network Engineering from Network And System Administration