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Diligent IT Technicia with solid background in troubleshooting and resolving technical issues. Recognized for efficiently managing support tickets and improving user satisfaction. Demonstrated expertise in system diagnostics and customer communication.

A skilled computer engineering graduate with experience in technical support, design, and software development. Proficient in troubleshooting, web development (HTML, CSS, JavaScript, Python), and using no-code platforms (Carrd.co, Webflow). Demonstrates creativity through graphic design using Adobe tools and effective project management as a team leader. In the ABM strand, developed strong business acumen, financial literacy, and communication skills, achieving top academic recognition and practical experience in business development and partnerships.


  Seasoned Technical Support Analyst with over 6 years of experience in IT operations, desktop support, and troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android.
  Expert in IT infrastructure management, specializing in the deployment and maintenance of Microsoft Azure, Microsoft System Center Configuration Manager (SCCM), and Mobile Device Management (MDM) tools like Jamf and Cisco Meraki.
  Proficient in networking concepts such as TCP/IP, DNS, DHCP, VPN, and remote desktop, with strong abilities in resolving network and user application issues, and managing telephone systems like Mitel.
  Skilled in application deployment with expertise in testing, packaging, and enterprise-wide deployment of software updates and security patches using Microsoft SCCM and other tools.
  Hands-on experience with audio-visual systems, including installation, maintenance, and troubleshooting of AV hardware and software, printers, scanners, and mobile devices.
  Proven ability to implement IT security measures, such as Multi-Factor Authentication (MFA), email security protocols (SPF, DKIM, DMARC), and managing IT asset lifecycle.
  Strong project management experience, including leading large-scale deployments, such as the setup of 300+ devices for new facilities and supporting virtual transition during the COVID-19 pandemic.
  Outstanding customer service and technical support skills, consistently achieving high satisfaction and resolving 98% of issues within service level agreements (SLA).
  Experienced in IT systems administration, managing IT storage, telephone expense systems, and IT inventory (on-premise and cloud), with a focus on improving operational efficiency.
  Educational background includes a Bachelor’s in Computer Application from Bangalore University and an Ontario Diploma in Computer System Technician – Networking from Georgian College, Achieved a 3.9/4 GPA and graduated on the Dean’s List.


Motivated and versatile IT Engineer with a strong background in support services, networking, web development, and cybersecurity. Experienced in server management, customer support, application development, and IT infrastructure. Passionate about providing innovative IT solutions, improving system reliability, and ensuring excellent service delivery.

David DeSalvo

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IT Support Technician

Drive-thru Specialist

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Bachelor of Science - Computer Science

Associate of Science - Technology And Engineering

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IT Support Technician

Drive-thru Specialist

Bachelor of Science - Computer Science

Associate of Science - Technology And Engineering

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