David Desanges
Wylie,USA
Summary
Professional with 20 years of U.S. Army service, demonstrating strong leadership and communication skills. Extensive experience in customer service operations and team management, consistently achieving high performance standards. Proven ability to adapt to new challenges and environments while mastering new skills quickly. Recognized for exceptional work ethic and interpersonal skills, excelling in both independent and collaborative settings.
Overview
26
26
years of professional experience
Work History
Warehouse Associate
Game Nerdz
10.2025 - Current
- Fulfill online orders with accuracy and efficiency
- Maintain awareness of warehouse safety protocols, including fire prevention, spill response, and evacuation procedures
Ramp Agent
Envoy Air
07.2024 - 08.2025
- Directed aircraft during taxi using hand signals and radio communication
- Loaded and unloaded baggage, freight, and cargo
- Assisted customers with gate information and airport navigation
Unemployed/Retired
Texas
Wylie, Texas
12.2023 - 07.2024
Sales Customer Service Representative (AirPass)
American Airlines
11.2021 - 12.2023
- Managed AirPass’ largest corporate account (Goldman Sachs, valued at $6.5M)
- Served as Supervisor on Duty, resolving escalated customer issues and ensuring service excellence
Station Commander
U.S. Army
12.2010 - 10.2022
- Led a recruiting station and supervised nine Non-Commissioned Officers
- Oversaw hiring operations to meet recruitment goals
- Ensured the professional development, morale, and welfare of assigned personnel
Reservations Representative
American Airlines
07.2021 - 11.2021
- Responded to customer inquiries and built trust through attentive service
- Delivered high-quality support to meet travelers’ needs
Petroleum Supply Specialist
U.S. Army
02.2000 - 11.2010
- Provided fuel support to maintain operational readiness
- Served over ten years as an Aircraft Fuel Handler
- Accumulated five years of airfield operations experience, including UH-60 Blackhawk towing/pushback and fuel vehicle operations
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ11.2016
Skills
- Proficient verbal and written skills
- Problem-solving skills
- Seven years management expertise
- Proficient in Microsoft Office Suite
- Highly organized
- Detail-oriented
- Consistent
- Self-directed work
- Customer-focused
- Professional demeanor
- Friendly demeanor
- Comfortable working extended hours
- Comfortable working irregular hours
- Comfortable working on weekends
- Flexible work schedule
- Experienced in fast-paced environments
- Experienced in physically demanding environments
- Knowledgeable in safety procedures
- Knowledgeable in emergency protocols
- Adheres to company policies
- Adheres to company standards
- Adheres to uniform requirements
- Well-groomed demeanor
Leadership Experience
Provides purpose, direction, and motivation to guide teams toward organizational goals, continuous improvement, and mission success.
Timeline
Warehouse Associate
Game Nerdz
10.2025 - Current
Ramp Agent
Envoy Air
07.2024 - 08.2025
Unemployed/Retired
Texas
12.2023 - 07.2024
Sales Customer Service Representative (AirPass)
American Airlines
11.2021 - 12.2023
Reservations Representative
American Airlines
07.2021 - 11.2021
Station Commander
U.S. Army
12.2010 - 10.2022
Petroleum Supply Specialist
U.S. Army
02.2000 - 11.2010
Bachelor of Science - Applied Management
Grand Canyon University