Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Detwiler

Phoenixville,PA

Summary

Dynamic Customer Success Manager with a proven track record at Iron Mountain, excelling in customer account management and relationship building. Achieved significant revenue growth through proactive issue resolution and strategic account reviews, fostering loyalty and satisfaction. Skilled in consultative selling and team leadership, driving successful outcomes for clients and enhancing retention.

Overview

27
27
years of professional experience

Work History

Customer Success Manager

Iron Mountain
10.2017 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution.

Inside Sales Representative

Iron Mountain
03.2010 - 10.2017
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.

Inside Sales Representative

AIG Insurance
02.2000 - 03.2009
  • Managed friendly and professional customer interactions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Set up new accounts, established customer credit and set up payment methods.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.

Customer Service Manager

GE
04.1998 - 10.2000
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Arts - General Studies

University of Pittsburgh
Pittsburgh, PA
04-1997

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations
  • Account management
  • Customer relations
  • Revenue growth

Timeline

Customer Success Manager

Iron Mountain
10.2017 - Current

Inside Sales Representative

Iron Mountain
03.2010 - 10.2017

Inside Sales Representative

AIG Insurance
02.2000 - 03.2009

Customer Service Manager

GE
04.1998 - 10.2000

Bachelor of Arts - General Studies

University of Pittsburgh

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