David Devoer
Cleveland,TN
Summary
Friendly Senior Teller to build long-lasting relationships with customers and coworkers. Always adheres to security and compliance procedures. Proficient in state and federal banking laws.
Overview
11
11
years of professional experience
Work History
Processing Associate/Production Worker
Mars Wrigley Confectionery
Cleveland, TN
12.2022 - Current
- Set up and adjusted machines and equipment to produce pre-determined results.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
CSR - Customer Service Representative
MSBT
Chattanooga, TN
02.2020 - Current
- Insurance claims
- Helping resolve patient issues
- Manger in waiting
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Consulted with customers to resolve service and billing issues.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Opened new checking, savings and lines of credit for customer accounts.
Account Representative
Mariner Finance
Cleveland, TN
01.2022 - 12.2022
- Loan processing
- Scanning documents
- Application processing
- Closing loans
- Received and processed client payments and updated accounts.
Customer service
Security Finance
Cleveland, TN
06.2021 - 01.2022
- Preparing loan documents, payments, phone calls to collect payments
Operations Supervisor
Fort Still National Bank
Athens, TN
02.2015 - 02.2020
- Perform standard teller transactions for customer including servicing client accounts
- Open new accounts for customers
- Oversee access to the vault
- Serve as key holder during shifts
- Communicate with customers about their financial needs
- Assist customers with their loan applications
- Process loan payments and safe deposit box payments, cashing checks, balancing cash drawers, and conducting night deposits
- Balance automated teller machines and cash recyclers often totaling more than $100,000
- Lead an efficient environment by processing 25+ customer transactions per hour with extreme attention to detail
- Perform routine maintenance on machines to ensure a smooth and effective customer experience
- Provide leadership to the bank by maintaining normal operations and procedures
Machine Operator
Creative Foam
Athens, TN
02.2014 - 02.2015
- Provide leadership to a line to ensure quality parts are getting to our customer
- Operate paperwork machine
- Provide quality assurance check to items before parts are shipped to ensure complete customer satisfaction
Sales Consultant
James Corlew Chevrolet
Clarksville, TN
09.2013 - 02.2014
- Interact with customers to ensure a quality car-purchasing experience
- Assist customers with the car-purchasing process
Education
Bachelor of Science - Criminal Justice
East Tennessee State University
1993
Skills
- Cashier's Checks
- Balance Verification and Reconciliation
- Honest and Ethical
- Task Prioritization
- Customer Service-Oriented
- Relationship Building
- Cash Drawer Reconciliation
- Attention to Detail
- Currency Counting Machines
- Customer Service
- Bank Deposits
- Check Cashing
- Honest and Dependable
- Information Processing
- New Account Setup
- Transaction Error Identification
- Product and Service Sales
- Problem-Solving
- Money Transfer Systems
Timeline
Processing Associate/Production Worker
Mars Wrigley Confectionery
12.2022 - Current
Account Representative
Mariner Finance
01.2022 - 12.2022
Customer service
Security Finance
06.2021 - 01.2022
CSR - Customer Service Representative
MSBT
02.2020 - Current
Operations Supervisor
Fort Still National Bank
02.2015 - 02.2020
Machine Operator
Creative Foam
02.2014 - 02.2015
Sales Consultant
James Corlew Chevrolet
09.2013 - 02.2014
Bachelor of Science - Criminal Justice
East Tennessee State University
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